Subject: Late CNC orders: Order ID: 6268428962 & 6268435857
From: Manish Kumar <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: [email-masked], [email-masked], [email-masked], jessie caparas <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 17 Mar 2021 01:32:10 -0700 (MST)

Hi Team, 

The customer has already raised the below issue to the store however we have not received the any update, Kindly look into it and advise. 
Problem Statement: Arrange C&C collection 

Case id - 2069945 
Order Date : 28/01/21 
Order ID: 6268428962 & 6268435857 
Store Code: Max60156 
Tracking Id: 626843585723999991 
Assistance Required: Need arrangement of collection 

Issue Description: The order was placed on 1/28/21 but still is showing 'READY TO SHIPPED" since the tracking ID is appearing on the hybris. 

Please if the order is available in the store arrange the collection for the customer. 

Thank you for your help! 

Regards, 
Manish