Subject: Refund issue: Home Centre: Case id - 2156762 Order Number: 8233968127
From: Manish Kumar <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: jessie caparas <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, malik ismail <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 17 Mar 2021 00:37:34 -0700 (MST)

Hi Team, 

Issue Description: The customer has reported that he had returned the below item at the store however he had not received the refund. Kindly also note that he had also reported it via call and asking for the refund. 

We have already asked for the return him to share the return receipt however he replied back that he had already explained everything on call twice and seems like disappointed. 

Problem statement: Refund Not initiated yet 

Case id - 2156762 
Order Number: 8233968127 
Order Created: 2/7/2021 

Store: HomeCentre21124 

Item name: 161614154 - - Sheldon Blackout Curtain Pair - 140x300 cm 
Item cost: KWD 25.00 
​ 
Assistance Required: Process the refund on priority 

Regards, 
Manish