Subject: Ticket Assigned - Conversation with hazem
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 16 Mar 2021 16:08:47 +0000

Hi Shakeeb Arsalan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hazem hazem                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hazem Bot:  Hi Hazem ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9642415650 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0508051654 Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. My name is Mohammed,i will be happy to assist you? Customer:  Hi Mohammed Agent:  welcome sir Customer:  I got an email that my items got shipped Customer:  But its showing 2 items only out of 3 Agent:  third item is WWD product it will be delivered also but it will take more time Customer:  If it wont be delivered on 17th as confirmed while i m buying it Customer:  So i want to cancel it Customer:  I cant wait as i m travelling Agent:  i will be deliver on 17 march Customer:  Sure? Pls check asvi m travelling on 18th in the morning Customer:  Its a baby stroller Agent:  it will be deliver on 17 march Customer:  I will use in the airport Customer:  Ok Customer:  Thanks Agent:  Is there anything else may I assist you? Customer:  Thank u Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hazem ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi  Hazem Thank you for contacting us. Customer:  Hello Customer:  My order # is 9642415650 Customer:  I cant wait for the stroller and i need it urgent Customer:  Is there anyway or i can pay more charges to get it today Agent:  Thank you for providing us the information Agent:  As we can see that you have placed the order for 3 items and out of that 1 item is wwd item which requires assembly. Agent:  I can understand you want your all item to be deliver on same time but as per the records the delivery delivery date for 162079109 - - Joie Litetrax 4 Travel System item is 17th March, which was selected by you at the time of placing the order. Customer:  Can i cancel it and buy it or take it directly from the store Agent:  we will cancel this item  Joie Litetrax 4 Travel System Agent:  kindly inform if want the refund will initiate within 3-14 days Customer:  Ok, shall i do anything from myside? Or you will cancel it and return the money back from your end? Agent:  just give my confirmation to cancel  this item Customer:  Yes please cancel this item only and deliver the other 2 itema Customer:  I got the confirmation msg of cancellation Agent:  please note we have cancel  the item and the refund will initiate  within 3-14 days Customer:  Ok thanks lot Agent:  Your remaining items are already in transit which you can track using tracking ID FP031621000069 using the link https://bit.ly/30TfhIF. Agent:  It's my pleasure assisting you. Agent:  Is there anything else that I can assist you Customer:  Yes please as per shukran staff call center, centerpoint has to unlock my shukran account with you so i can use my shukran account online Customer:  Mobile # 0508051654 Agent:  We have checked on your account details and see that your Shukran card is not linked.To link your Shukran card, please follow the below steps: 1- Log in your account. 2- Go to My account > Shukran > Link your account here. 3- Follow the provided steps on the webpage   After you have linked your UAE Shukran account and you have 200 points or more, you will be eligible to spend your points. Customer:  Its mentioning that my card is associated with another account Agent:  which email address you have use with shukran Customer:  [email-masked] Customer:  My very old email is [email-masked] Customer:  But its not used Agent:  Thank you for providing us the details, let me check the details for you Customer:  Do u need the membership #? Customer:  1800000020607884 Agent:  yes To update your Shukran card information, you can: Agent:  Log in to your account at www.shukranrewards.com. Call the Shukran team at 800 124 6622. Send an email to [email-masked] Agent:  Do you have any other inquiries? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hazem ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  9642415650 Bot:   Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:18 PM, 16th Mar                   fatma                   Hi Hazem, Good after noon. Thank you for contacting us. My name is Fatma,i will be happy to help you.           07:20 PM, 16th Mar                     hazem                    Hi Fatma           07:20 PM, 16th Mar                     hazem                    I believe i spoke to u one hour ago           07:21 PM, 16th Mar                     hazem                    As i didnt get the bed           07:21 PM, 16th Mar                     hazem                    Order was for mattress and bet but i got the mattress only           07:21 PM, 16th Mar                     hazem                    Bed*           07:21 PM, 16th Mar                     hazem                    Someone knock the door and left the mattress and left           07:22 PM, 16th Mar                   fatma                   oh i'm really sorry to know this           07:26 PM, 16th Mar                   fatma                   9642415650           07:26 PM, 16th Mar                   fatma                   is this your order number?           07:26 PM, 16th Mar                     hazem                    Yes           07:27 PM, 16th Mar                   fatma                   Could you please allow me 2 minutes to check your order details?           07:28 PM, 16th Mar                     hazem                    Ok           07:28 PM, 16th Mar                   fatma                   i can see that the items  Joie Playard Travel Cot has been delivered with the matters           07:33 PM, 16th Mar                     hazem                    I didnt get           07:34 PM, 16th Mar                     hazem                    Only mattress           07:34 PM, 16th Mar                   fatma                   We sincerely apologise for any inconvenience caused to you.           07:36 PM, 16th Mar                   fatma                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             07:36 PM, 16th Mar                     hazem                    How long it will take?           07:36 PM, 16th Mar                     hazem                    I m travelling           07:36 PM, 16th Mar                   fatma                   actually we need to contact the warehouse about this issue           07:38 PM, 16th Mar                   fatma                   and once we get any update we will email you           07:38 PM, 16th Mar                   fatma                   Is there anything else i can help you with?           07:38 PM, 16th Mar                     hazem                    I am asking for time as i m travelling           07:39 PM, 16th Mar                     hazem                    I won’t wait for emails           07:39 PM, 16th Mar                     hazem                    Where is ur main office?           07:39 PM, 16th Mar                     hazem                    This is taking long time!           07:42 PM, 16th Mar                     hazem                    Shall i call better?           07:42 PM, 16th Mar                     hazem                    I need to talk to a manager           07:42 PM, 16th Mar                   fatma                   9642415650           07:43 PM, 16th Mar                   fatma                   is this your correct contact number +971508051654           07:43 PM, 16th Mar                     hazem                    Yes           07:44 PM, 16th Mar                   fatma                   we will forward your number to our team to contact you soon           07:46 PM, 16th Mar                   fatma                   Is there anything else i can help you with?           07:46 PM, 16th Mar                     hazem                    Again u r not confirming the time!           07:47 PM, 16th Mar                   fatma                   because i'm not sure about the time and i don't want to lie to you           07:47 PM, 16th Mar                     hazem                    Tonight? Tomorrow morning?           07:48 PM, 16th Mar                   fatma                   so kindly allow us some time and we will arrange a call           07:48 PM, 16th Mar                     hazem                    Where is ur cm service office? Main office?           07:50 PM, 16th Mar                     hazem                    Location address pls           07:51 PM, 16th Mar                   fatma                   wait for a minute           07:53 PM, 16th Mar                   fatma                   We advise you to get in touch with the Landmark Group on +971 4-517 4000 or through http://www.landmarkgroup.com/ae/form/contact-us           07:53 PM, 16th Mar                     hazem                    Ok           07:53 PM, 16th Mar                     hazem                    Office is closed           07:54 PM, 16th Mar                     hazem                    Location address pls           07:54 PM, 16th Mar                     hazem                    I won’t leave what happened to me like this!           07:55 PM, 16th Mar                     hazem                    I wanna complaint           07:55 PM, 16th Mar                     hazem                    I wanna c someone           07:56 PM, 16th Mar                     hazem                    Or manager to talk to!           07:56 PM, 16th Mar                   fatma                   okay           07:56 PM, 16th Mar                   fatma                   i will transfer the chat to my supervisor           07:57 PM, 16th Mar                   fatma                   is it okay?           07:57 PM, 16th Mar                     hazem                    Name?           07:57 PM, 16th Mar                   Shakeeb                   Hi Hazem, My name is Shakeeb, I will be happy to assist you           07:58 PM, 16th Mar                     hazem                    Hi Shakeeb           07:58 PM, 16th Mar                     hazem                    Hopefully u know the story           07:58 PM, 16th Mar                     hazem                    How to solve it? When?           07:58 PM, 16th Mar                     hazem                    Pls           07:58 PM, 16th Mar                   Shakeeb                   Hi, I apologize for the inconvenience you have faced           07:59 PM, 16th Mar                   Shakeeb                   Please note that we are going to escalate the issue to our courier team and check with them regarding the item           08:01 PM, 16th Mar                   Shakeeb                   As the status has been marked as delivered from their end           08:01 PM, 16th Mar                     hazem                    I know what you r going to do, thanks for the same           08:02 PM, 16th Mar                     hazem                    I am travelling after 24 hours           08:02 PM, 16th Mar                     hazem                    If the item will be delivered in the morning           08:02 PM, 16th Mar                     hazem                    Its ok           08:02 PM, 16th Mar                   Shakeeb                   Please rest assusred that we are working on the issue and will get back to you ASAP           08:02 PM, 16th Mar                     hazem                    Otherwise take the mattress back and return the money           08:03 PM, 16th Mar                     hazem                    Mattress and bed value to be returned back           08:03 PM, 16th Mar                   Shakeeb                   I am taking your issue to the concerned department right away and will reach out to you on Email the soonest           08:03 PM, 16th Mar                     hazem                    again soonest!           08:03 PM, 16th Mar                     hazem                    Give me date?           08:04 PM, 16th Mar                   Shakeeb                   Will get back to you within 24 Hours           08:04 PM, 16th Mar                     hazem                    W           08:04 PM, 16th Mar                     hazem                    Ok           08:04 PM, 16th Mar                   Shakeeb                   Is there anything else i can help you with?           08:05 PM, 16th Mar                     hazem                    I am waiting for the update within 24 hours as confirmed with mr shakeeb supervisor for support team           08:05 PM, 16th Mar                     hazem                    Thanks           08:05 PM, 16th Mar                   Shakeeb                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:06 PM, 16th Mar                     hazem                    U 2 thanks           08:06 PM, 16th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2257701