Subject: Proof of delivery/Refund approval: Order ID: 9618968871 Tracking ID: FP113020002333
From: Manish Kumar <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: jessie caparas <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, [email-masked], [email-masked], [email-masked], [email-masked], Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, MOHAMMED FAHIM <[email-masked]>
Date: Mon, 15 Mar 2021 02:35:27 -0700 (MST)

Hi Team, 

Kindly assist us to get the proof of delivery or the refund approval as the agent already raised to the LMG courier team from FD however we have not received response. 

Please also note that the customer is asking for his refund now as he is no more interested to get the items. 

Order Value: AED 162.20 

Problem Statement: Order shows but customer denied regarding delivery 

Case id - 2013900 
Order Date : Nov 29, 2020 
Order ID: 9618968871 
Tracking ID: FP113020002333 
Concept: Shoemart 

Assistance Required: Proof of Delivery/Refund approval 

Issue Description: As per tracking order shows delivered , but customer stated that neither he received call nor he received the order and also requested for the proof of delivery. 

Customer History: The customer has placed this order as a guest user and this is his first order as the Hybris. 

Case History: The customer has reported the issue on 1/23/2021, we have raise it to the lmg courier team to get the proof of delivery on 1/28/2021 however we have not received any response from them 

Kindly do the needful, Thanks for the help 

Regards,