Subject: RE: Arabic Language Test - Mohammed Ghanem
From: Malik Ismail <[email-masked]>
To: HR Livesalesman <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 14 Mar 2021 14:31:30 +0000

Can be consider.

From: HR Livesalesman <[email-masked]>
Sent: Thursday, March 11, 2021 11:56 AM
To: Malik Ismail <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Fwd: Arabic Language Test - Mohammed Ghanem

External email sender, please take precaution.
Hi Malik/ Mohmoud,

Please check the test and let us know the feedback.

 [Image removed by sender.]

[Image removed by sender.]
Foreign Language Screening Test

Name
Mohammed Ghanem    /  (64) 8826699718    / [email-masked]
Whats your first language
Arabic
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.
سيدي العميل نعتذر على التاءخير وهذا الشئ اول مره
يحصل في شركتنا ولكن سوف يصلك طلبك خلال 24 ساعه ونعتذر من الشخص واللذي قام تكلم معك بطريقه غير لائق وهذا الشخص لا يمثل الشركه وسنجعله يقدم اعتذار لك كما طلبت ونحن نعتذر على ما حصل وسوف نبذل فصار جهدنا فيما يرضيك  .. معا تحياتي لك ايها العميل المحترم . وشكرا
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.
مرحبا سيدي العميل لقد وصلني طلبك ونعتذر على التأخير وما بدأ من موظف اللذي قام باخذ طلبك ولم يجدي فيه في الوقت المناسب ونرجو منكم العفو والمسامحه . وإرسال طلبك معا الألوان اللذي تبحث عنها وسيتم إتمام طلبك حلا 24 وإن لم يكن متاح خلال الوقت المحدد والمذكور سابقا سيتم إبلاغك في الوقت المناسب لكي لا يحدث إختلاف في المواعيد المسبقه مرتا أخرى. .. معى كامل تحياتي لكم سيدي العميل .

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