Subject: RE: Regarding Refund/ 6262554877
From: Jessie Caparas <[email-masked]>
To: Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>, Faraz Lohani <[email-masked]>
Cc: Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, ARUNJAY RAJ <[email-masked]>
Date: Sat, 13 Mar 2021 04:46:22 +0000

@Faraz Lohani<mailto:[email-masked]>

Can you please look into this.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Manish Kumar <[email-masked]>
Sent: Friday, March 12, 2021 6:48 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>; Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; ARUNJAY RAJ <[email-masked]>
Subject: Re: Regarding Refund/ 6262554877

External email sender, please take precaution.
Hi Team,

With respect to the order id - 6262554877, the order status on Hybris is cancelled however there in not any cancellation History available there.

The agent has already raise the issue to Jira team however they are unable process the cancellation and suggested as follow:
"kindly check with OMS team and request them to push the cancellation or short-pick request from OMS to Hybris system"

For reference Jira ticket: https://landmark.atlassian.net/browse/REL-133300

Pleas look into the issue and assist us to get the cancellation processed so the customer can get his refund amount and shukran point.

Thank you for your help.

Regards,
Manish

________________________________
From: "ARUNJAY RAJ" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 20 January, 2021 20:48:10
Subject: Regarding Refund/ 6262554877

Hi  Team,

 Customer placed the order number 6262554877 on Jan 9, 2021 but order status is cancelled and there is no update for the cancellation reason ofr the order.

 Customer used my credit SAR 207.3229 and also shukran points used for the order 173 ( SAR8.65 ) but it'snot refunded to customer account.

Kindly check and update the reason for the cancellation and also process the refund the all amount in the customer account.

Escalated on jira concern tem reverted that not able to cancel this order # 6262554877 items from Hybris system, kindly check with OMS team and request them to push the cancellation or short-pick request from OMS to Hybris system

Thanks for the help.

Regards,
Arunjay

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