Subject: Re: POD Issue - 6247550047
From: Shakeeb Arsalan <[email-masked]>
To: "Syed Ibrahim, Key Account Manager/Zajil" <[email-masked]>
Cc: "Mohd. Jamal Akhtar" <[email-masked]>, Sanjana Suresh <[email-masked]>, Jessie Caparas <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 11 Mar 2021 05:37:34 -0700 (MST)

Hi Syed, 

Can you please confirm if the shipments have been returned already to the WH or still under process ? 

Regards 
Shakeeb 

From: "Syed Ibrahim, Key Account Manager/Zajil" <[email-masked]> 
To: "Mohd. Jamal Akhtar" <[email-masked]> 
Cc: "Sanjana Suresh" <[email-masked]> 
Sent: Sunday, February 7, 2021 12:52:24 PM 
Subject: Re: POD Issue - 6247550047 

External email sender, please take precaution. 
Dear Mohd Jamal, 

The shipment was swapped with another AWB and we retrieve both shipments, one from Yanbu and second from Riyadh. 

Now both customers refused to the correct shipment receive the shipment we will return same to your end which already marked delivered in the system 

I already informed your team about this issue, attached the email. 

Z2411490 Ref 6247550047 
Z2411390 Ref 6247512341 

Best Regards, 

Syed Ibrahim 

Key Account Manager 

Zajil Express Company 

T +966 920000177 

Mobile:054 396 0192 

From: Mohd. Jamal Akhtar <[email-masked]> 
Sent: Sunday, February 7, 2021 9:25 AM 
To: Syed Ibrahim/Key Account Manager/Zajil <[email-masked]> 
Cc: Sanjana Suresh <[email-masked]> 
Subject: RE: POD Issue - 6247550047 

[EXTERNAL] 

[ mailto:[email-masked] | @Syed Ibrahim/Key Account Manager/Zajil ] – Can you please provide the POD for shipment # Z2411490 urgenlty. 

Thanks 

From: Sanjana Suresh <[email-masked]> 
Sent: Thursday, February 4, 2021 3:52 PM 
To: Akshay Berry <[email-masked]>; Apoorv Joshi <[email-masked]>; Mohd. Jamal Akhtar <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Jessie Caparas <[email-masked]> 
Subject: RE: POD Issue - 6247550047 

++ [ mailto:[email-masked] | 
@Mohd. Jamal Akhtar ] , 

Please share POD for subject Zajil order. 

Thanks and Regards, 

Sanjana Suresh 

Email:- [ mailto:[email-masked] | [email-masked] ] 

From: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, February 3, 2021 6:23 PM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Sanjana Suresh < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shafeeque < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Bhaskar Mandelia < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: POD Issue - 6247550047 

Hi [ mailto:[email-masked] | 
@Sanjana ] , 

Please assist to get the POD asap for the subject order. 

Tracking ID: Z2411490 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, February 3, 2021 3:47 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shafeeque < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Subject: POD Issue - 6247550047 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Kindly assist in getting the POD with signature and ID proof on the below case as customer is denying receiving the order. We have already contacted the courier partner multiple times and the only response we aare getting from them is "Kindly hold we will share the POD asap", "Kindly hold we are still investigating this". 

The case is pending since Dec 2020, please look into this. Thank you for your help! 

Regards, 

Apoorv 

From: "Mohammad Shafeeque" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, January 28, 2021 1:43:19 AM 
Subject: POD /// 6247550047 

Hi Team, 

Problem Statement: POD 

Order Date : Nov 26, 2020 

Order ID: 6247550047 

Tracking ID: Z2411490 

Assistance Required: Need Urgent POD 

Issue Description: As per tracking the order is delivered on Nov 29 but the customer is claiming that he has not received the order. 

Kindly check and provide us the POD. 

Regards, 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com 

Subject: RE: return related / MOC
From: Mohamed Mahmoud <[email-masked]>
To: Syed Ibrahim/Key Account Manager/Zajil <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Sun, 31 Jan 2021 15:29:59 +0000

[EXTERNAL]
Thanks @Syed Ibrahim/Key Account Manager/Zajil<mailto:[email-masked]>,

Please update us once done.

From: Syed Ibrahim/Key Account Manager/Zajil <[email-masked]>
Sent: Sunday, January 31, 2021 6:21 PM
To: Mohamed Mahmoud <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: Re: return related / MOC

External email sender, please take precaution.
Dear Mohammed,

The shipment was swapped with another AWB and we retrieve both shipments, one from Yanbu and second from Riyadh.

Now both customers refused to the correct shipment receive the shipment we will return same to your end which already marked delivered in the system

Z2411490 Ref 6247550047
Z2411390 Ref 6247512341

Best Regards,

Syed Ibrahim

Key Account Manager

Zajil Express Company

T   +966 920000177

Mobile:054 396 0192

________________________________
From: Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 31, 2021 5:03 PM
To: Syed Ibrahim/Key Account Manager/Zajil <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: return related / MOC

[EXTERNAL]

Hi @[email-masked]<mailto:[email-masked]>,

Kindly check the below case as the CST mentioned that the courier already collected the items but no AWB given she has only the contact number of the courier guy, so kindly check and update us back ASAP.

Order :  6247512341

Contact :  966554630502

Thanks,

Ali

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com