Subject: RE: Regarding Emirates NBD Plus points/ [email-masked]
From: Jainul Ameer Mohammed Hussain <[email-masked]>
To: Akshay Berry <[email-masked]>, seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, ARUNJAY RAJ <[email-masked]>
Cc: Mohd Rafeeq <[email-masked]>, Editha Pilapil <[email-masked]>, cp ibnbattuta <[email-masked]>
Date: Thu, 11 Mar 2021 06:48:17 +0000

Hi Team

Regarding this complain, I have comprehend that customer didn’t follow the process of ENBD plus point redemption process,

The process is :

  1.  Customer need to apply plus point redemption request through ENBD app or website
  2.  Customer need to select the redemption point (the brand which customer need to redeem the points against)
  3.  Customer will get the plus point redemption coupon from ENBD and can redeem at the selected brand

Best Regards!
M.Hussain
Operation Executive - Centrepoint
M : +971 561 997 151

From: Akshay Berry <[email-masked]>
Sent: Thursday, March 11, 2021 10:09 AM
To: seeta.seeta <[email-masked]>; Jainul Ameer Mohammed Hussain <[email-masked]>; Mohd Rafeeq <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; ARUNJAY RAJ <[email-masked]>
Subject: RE: Regarding Emirates NBD Plus points/ [email-masked]

Hi @Jainul Ameer Mohammed Hussain<mailto:[email-masked]> @Mohd Rafeeq<mailto:[email-masked]>,

Could you please assist in getting the store related complaint resolved.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, March 11, 2021 9:46 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; ARUNJAY RAJ <[email-masked]<mailto:[email-masked]>>
Subject: Re: Regarding Emirates NBD Plus points/ [email-masked]<mailto:[email-masked]>
Importance: High

External email sender, please take precaution.
Hi Team,

Can you please assist us in this case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "ARUNJAY RAJ" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Subject: Regarding Emirates NBD Plus points/ [email-masked]<mailto:[email-masked]>

Hi Team,

 Customer stated that while shopping at store staff informed on billing counter that the Centre Point Ibn battutta store doesn't accept Emirates NBD Plus points.

Customer stated that  Emirates NBD website, it is specified that the points are accepted across the stores in Dubai.

 Customer shared his purchase details

TRN : 100260641400003

Tax Invoice: 21248107217120210127

Contact number : 0561143032

store name : Centrepoint Ibn Battutta store

Email -  [email-masked]<mailto:[email-masked]>

Kindly check and do the needful

Thanks for the help.

Regards,
Arunjay

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