Subject: Re: Part not available for replacement - 8235426053
From: Shakeeb Arsalan <[email-masked]>
To: Akshay Berry <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 10 Mar 2021 22:45:02 -0700 (MST)

Done 

From: "Akshay Berry" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, March 10, 2021 7:39:29 PM 
Subject: FW: Part not available for replacement - 8235426053 

Hi team, 

Share the voucher with the customer. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Mohammed Ahmed <[email-masked]> 
Sent: Wednesday, March 10, 2021 6:02 PM 
To: Akshay Berry <[email-masked]>; Mohamed Shabaz Khan <[email-masked]>; Suhana Valappil <[email-masked]>; Namrita Kanjani <[email-masked]> 
Cc: Jessie Caparas <[email-masked]>; Hckdelivery Dept <[email-masked]>; Vincent Hillary <[email-masked]>; Tejinder Singh <[email-masked]>; Nuno Lopes <[email-masked]>; Vijayganesh Narayanan <[email-masked]>; Murugapandian Mani <[email-masked]>; Escalations Dxbteam <[email-masked]>; Raveen Sethupathy <[email-masked]> 
Subject: Re: Part not available for replacement - 8235426053 

Dear Homecentre Team, 

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change. 

Code: 830-PG5F-RAD4-7FF7-X|Start Date: 10.03.2021 00:00:00|End Date: 10.06.2021 00:00:00 

Type: Serial Voucher|Concept: HOMECENTRE|Territory: KUW|Checkout Site: N/A 

Value: 27.9 KWD|Minimum Threshold Value: 30 KWD|Maximum Discount: N/A|Combinable with other vouchers: TRUE 

Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1 

Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A 

Regards, 

Mohammed Zeeshan Ahmed 

E-Commerce Content Merchandiser 

Web Team | Landmark Group 

From: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, March 10, 2021 at 3:14 PM 
To: Mohamed Shabaz Khan < [ mailto:[email-masked] | [email-masked] ] >, Suhana Valappil < [ mailto:[email-masked] | [email-masked] ] >, Mohammed Ahmed < [ mailto:[email-masked] | [email-masked] ] >, Namrita Kanjani < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >, Hckdelivery Dept < [ mailto:[email-masked] | [email-masked] ] >, Vincent Hillary < [ mailto:[email-masked] | [email-masked] ] >, Tejinder Singh < [ mailto:[email-masked] | [email-masked] ] >, Nuno Lopes < [ mailto:[email-masked] | [email-masked] ] >, Vijayganesh Narayanan < [ mailto:[email-masked] | [email-masked] ] >, Murugapandian Mani < [ mailto:[email-masked] | [email-masked] ] >, Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >, Raveen Sethupathy < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Part not available for replacement - 8235426053 

Hi [ mailto:[email-masked] | 
@Suhana Valappil ] [ mailto:[email-masked] | 
@Mohammed Ahmed ] [ mailto:[email-masked] | 
@Namrita Kanjani ] , 

Please issue a manual refund voucher of KWD 27.9 threshold KWD 30 valid for 3 months for HC items only. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, March 10, 2021 2:08 PM 
To: Mohamed Shabaz Khan < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Hckdelivery Dept < [ mailto:[email-masked] | [email-masked] ] >; Vincent Hillary < [ mailto:[email-masked] | [email-masked] ] >; Tejinder Singh < [ mailto:[email-masked] | [email-masked] ] >; Nuno Lopes < [ mailto:[email-masked] | [email-masked] ] >; Vijayganesh Narayanan < [ mailto:[email-masked] | [email-masked] ] >; Murugapandian Mani < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Part not available for replacement - 8235426053 
Importance: High 

[ mailto:[email-masked] | @Mohamed Shabaz Khan ] 

We can’t refund this partially however we can refund this as a voucher. 

[ mailto:[email-masked] | @Akshay Berry ] 

Can you please request for the voucher. 

Make it valid for 3 months. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Mohamed Shabaz Khan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, March 10, 2021 12:06 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Hckdelivery Dept < [ mailto:[email-masked] | [email-masked] ] >; Vincent Hillary < [ mailto:[email-masked] | [email-masked] ] >; Tejinder Singh < [ mailto:[email-masked] | [email-masked] ] >; Nuno Lopes < [ mailto:[email-masked] | [email-masked] ] >; Vijayganesh Narayanan < [ mailto:[email-masked] | [email-masked] ] >; Murugapandian Mani < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Part not available for replacement - 8235426053 

Hi Jessie, 

Customer received a damaged item and stock is not available for replacement, we proposed additional 10% disc and the customer agreed. 

Please process refund of KWD 27.9 for order 8235426053. Approval in trail mail. 

Thanks and Regards, 

Mohamed Shabaz Khan 

Ext. No: 5344 

From: Murugapandian Mani < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, March 9, 2021 3:02 PM 
To: Mohamed Shabaz Khan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Hckdelivery Dept < [ mailto:[email-masked] | [email-masked] ] >; Vincent Hillary < [ mailto:[email-masked] | [email-masked] ] >; Tejinder Singh < [ mailto:[email-masked] | [email-masked] ] >; Nuno Lopes < [ mailto:[email-masked] | [email-masked] ] >; Vijayganesh Narayanan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Part not available for replacement - 8235426053 

Dear Mohamed Shabaz Khan 

Customer agreed to take the items with 10% discount as mentioned below. 

Hence, Pls credit the amount accordingly and confirm back . 

Regards/Mani 

From: Mohamed Shabaz Khan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, March 3, 2021 5:52 PM 
To: Murugapandian Mani < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Hckdelivery Dept < [ mailto:[email-masked] | [email-masked] ] >; Vincent Hillary < [ mailto:[email-masked] | [email-masked] ] >; Tejinder Singh < [ mailto:[email-masked] | [email-masked] ] >; Nuno Lopes < [ mailto:[email-masked] | [email-masked] ] >; Vijayganesh Narayanan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: Part not available for replacement - 8235426053 

Hi Mani, 

Please find below approval for additional 10% discount on the RSP i.e., KWD 27.9 for the 159634656. 

Thanks and Regards, 

Mohamed Shabaz Khan 

Ext. No: 5344 

From: Ashwin Ravichandran < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, March 3, 2021 6:29 PM 
To: Mohamed Shabaz Khan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Part not available for replacement - 8235426053 

Approved 

Get [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fghei36&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C7a21dadcb8344a83ea9008d8e3cd1c32%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637509817362805770%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ymLuu6CLG7AzKnk1GPb796hDDt%2FRgoWsWkw8zxiXlSE%3D&reserved=0 | 
Outlook for Android ] 

From: Mohamed Shabaz Khan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, March 3, 2021 6:19:06 PM 
To: Ashwin Ravichandran < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: Part not available for replacement - 8235426053 

Hi Ashwin, 

Please approve additional 10% discount on the RSP i.e., KWD 27.9 for the damaged item as stock not available for replacement. 

SKU: 159634656 

RSP: KWD 279 

Promo Price: KWD 223.2 

Addition 10% discount: KWD 27.9 

Thanks and Regards, 

Mohamed Shabaz Khan 

Ext. No: 5344 

From: Harshit Luthra < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, March 3, 2021 5:05 PM 
To: Murugapandian Mani < [ mailto:[email-masked] | [email-masked] ] >; Nuno Lopes < [ mailto:[email-masked] | [email-masked] ] >; Vijayganesh Narayanan < [ mailto:[email-masked] | [email-masked] ] >; Mohamed Shabaz Khan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Hckdelivery Dept < [ mailto:[email-masked] | [email-masked] ] >; Vincent Hillary < [ mailto:[email-masked] | [email-masked] ] >; Tejinder Singh < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Part not available for replacement - 8235426053 

Looping in [ mailto:[email-masked] | 
@Shabaz ] to look into this issue. 

[ mailto:[email-masked] | @Mani ] Would request you to pls follow the e-com escalation matrix shared earlier. Thanks! 

Thanks & regards, 
Harshit 

From: Murugapandian Mani < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, March 3, 2021 5:03 PM 
To: Nuno Lopes < [ mailto:[email-masked] | [email-masked] ] >; Vijayganesh Narayanan < [ mailto:[email-masked] | [email-masked] ] >; Harshit Luthra < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Hckdelivery Dept < [ mailto:[email-masked] | [email-masked] ] >; Vincent Hillary < [ mailto:[email-masked] | [email-masked] ] >; Tejinder Singh < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Part not available for replacement - 8235426053 

Dear Harshit 

Mentioned customer purchased Harper House Bunk Bed through Online, since its last piece, we are not able to replace the damage Part. 

As discussed with customer, she is insisting us to provide some discount to accept the same piece, since her child like this Bed Very Much. 

Hence, requesting you to update the way forward to close this concern. 

Regards/Mani 

From: Tejinder Singh < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, March 3, 2021 3:22 PM 
To: Murugapandian Mani < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Hckdelivery Dept < [ mailto:[email-masked] | [email-masked] ] >; Vincent Hillary < [ mailto:[email-masked] | [email-masked] ] >; Murugapandian Mani < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Part not available for replacement - 8235426053 

Dear Mani, 

Please find the below stated customer detail for your reference: 

The day of delivery Slide part was damaged of highlighted item & delivery team promised to customer to replace the same by next day as usual our pending process. 

But when we checked with the warehouse team, Stock was not available. 

We tried to get the stock from store to clear the customer issue but item was not available in store too. 

Kindly check & do the needful. 

Regards, 

Tejinder Singh. 
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