Subject: RE: Damaged Item(WWD) - 8214047356
From: Faraz Lohani <[email-masked]>
To: Babyshop Whkwt2 <[email-masked]>, Oswald Dsouza <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>, Joby Puthiyedath <[email-masked]>, Wasim Qureshi <[email-masked]>, Tanveer Mohd <[email-masked]>, Midhun Madhu <[email-masked]>
Date: Tue, 9 Mar 2021 08:52:32 +0000

Hi team,

Please get in touch of the customer again for the invoice and get the needful done ASAP.

Thankyou and Regards,
Faraz Lohani
Customer Support Associate
Customer Service
[email-masked]

From: Babyshop Whkwt2 <[email-masked]>
Sent: Monday, March 8, 2021 9:33 AM
To: Oswald Dsouza <[email-masked]>; Faraz Lohani <[email-masked]>; Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; Joby Puthiyedath <[email-masked]>; Wasim Qureshi <[email-masked]>; Tanveer Mohd <[email-masked]>; Midhun Madhu <[email-masked]>
Subject: RE: Damaged Item(WWD) - 8214047356

Dear Sir,

Customer has not responded for the below mentioned invoices.

INVOICE_NO
SCHEDULE_DATE
ITEM_NO
ITEM_DELV_TYPE
ITEM_DESC
ITEM_QTY
ITEM_UNIT_PRICE
8214047356
25-Nov-2020
161719088
WWD
Giggles Lloyd Travel System
1
65

Thanks & Regards

Deepak.
Mob.97458074

From: Oswald Dsouza
Sent: Wednesday, March 03, 2021 2:48 PM
To: Faraz Lohani; Babyshop Whkwt2; Jessie Caparas
Cc: Escalations Dxbteam; Apoorv Joshi; Fauzan Ahmad, Musalman; Shakeeb Arsalan; seeta.seeta; Joby Puthiyedath; Wasim Qureshi; Tanveer Mohd; Midhun Madhu
Subject: RE: Damaged Item(WWD) - 8214047356

Dear Deepak
                Kindly Replace the Product.

Thanks & Regards,
Oswald D'Souza
Merchandsing Manager
Nursery Furniture
Babyshop Kuwait
Ph: 965-97285786

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 2, 2021 6:10 PM
To: Babyshop Whkwt2 <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Oswald Dsouza <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Joby Puthiyedath <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>; Tanveer Mohd <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>
Subject: RE: Damaged Item(WWD) - 8214047356

Hi @Oswald Dsouza<mailto:[email-masked]>,

Kindly assist in the matter stated as below as the customer is waiting.

Thankyou and Regards,
Faraz Lohani
Customer Support Associate
Customer Service
[email-masked]<mailto:[email-masked]>

From: Babyshop Whkwt2 <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 13, 2021 8:49 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Oswald Dsouza <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Joby Puthiyedath <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>; Tanveer Mohd <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>
Subject: RE: Damaged Item(WWD) - 8214047356

Dear Oswald,

Below mentioned order delivered on 25th Nov'20, and the item is damaged customer want exchange. Kindly suggest.

INVOICE_NO
SCHEDULE_DATE
ITEM_NO
ITEM_DELV_TYPE
ITEM_DESC
ITEM_QTY
ITEM_UNIT_PRICE
8214047356
25-Nov-2020
161719088
WWD
Giggles Lloyd Travel System
1
65

Thanks & Regards
Yashraj
Landmark Central Market WLL  I Doha
Kuwait.
Mob: + 965 97277383
Direct:+965 222 89510 | Ext : 2308.

From: Jessie Caparas
Sent: Thursday, February 11, 2021 6:32 PM
To: Babyshop Whkwt2
Cc: Escalations Dxbteam; Apoorv Joshi; Fauzan Ahmad, Musalman; Shakeeb Arsalan; seeta.seeta
Subject: RE: Damaged Item(WWD) - 8214047356

@Babyshop Whkwt2<mailto:[email-masked]>

Still no reply on the below.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 10, 2021 3:25 PM
To: Babyshop Whkwt2 <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>
Subject: FW: Damaged Item(WWD) - 8214047356
Importance: High

@Babyshop Whkwt2<mailto:[email-masked]>

Can you help us on the below?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 9, 2021 2:49 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>
Subject: Re: Damaged Item(WWD) - 8214047356

External email sender, please take precaution.
Hi Jessie,

Apologies for the below. Please find attached the image customer shared.

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 9, 2021 2:55:21 PM
Subject: RE: Damaged Item(WWD) - 8214047356

@Apoorv Joshi<mailto:[email-masked]>

Please share the attachment.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 9, 2021 12:49 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>
Subject: Damaged Item(WWD) - 8214047356

External email sender, please take precaution.
Hi Team,

With reference to the order number: 8214047356
Item: 161719088 - - Giggles Lloyd Travel System

Customer reported to us on Dec 10, 2020 regarding the above mentioned order number and mentioned that he has received the above mentioned WWD item in Damaged condition. Please find attached the image for the same as shared by the customer. The same was escalated to WWD team and Siva advised the concerned team to do the needful for the customer - return/exchange on Dec 14, 2020, Jan 2, 17, 2021 but received no response from them regarding the same.

Kindly assist to get an update on this case.

Thank you for your help!

Regards,
Apoorv
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C62284f9b25024ad1dca608d8e1f3b15b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637507784049555718%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=PAXC1owt2hZhYih6YnRbEbucA%2B9G0Sg5iJ75MVX%2BXhs%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com