Subject: Refund approval// 43829865645
From: Algaili Ahmed <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 8 Mar 2021 06:15:19 -0700 (MST)

Hi Team, 

Problem Statement: Returned item / Refund approval. 

Order Date: 20-Dec-2020 

Order ID: 2000719772 

Tracking ID: 43828686160 

Issue Description: The customer created a return request for one item and as per Aramex website the item was returned to WH on 31 Dec 2020, however in oracle no details for a received item has been detected. Child ticket with No# 1951342 has been created for the issue but no refund has been done. 

This issue is pending since 25 Dec 2020, and the customer is chasing us for the refund. 

Assistance required: We request you to provide refund approval so we can close the issue as soon as possible. 

Best Regards, 
Algaily.