Subject: RE: Late Shipping // 9638482740
From: Splash Wah <[email-masked]>
To: Jessie Caparas <[email-masked]>, Thushara Indika <[email-masked]>, seeta.seeta <[email-masked]>, Leizel Sanchez <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 8 Mar 2021 10:06:44 +0000

Dear Jessie,

Should we call the customer and handover the order?

Please advise.

Best Regards,
Girija Nand  Mandal
Store Incharge
Hili Mall
Board Line: +971 37853544
CUG: 055 529 0784
Mobile: 0552671535
E-mail: [email-masked]<mailto:[email-masked]>
Address: P.O. Box 26881, Dubai, UAE
www.splashfashions.com<http://www.splashfashions.com/> | www.landmarkgroupme.com<http://www.landmarkgroupme.com/>

From: Jessie Caparas <[email-masked]>
Sent: Monday, March 08, 2021 1:35 PM
To: Thushara Indika <[email-masked]>; seeta.seeta <[email-masked]>; Leizel Sanchez <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Splash Wah <[email-masked]>
Subject: RE: Late Shipping // 9638482740
Importance: High

Thanks @Thushara Indika<mailto:[email-masked]>

While tech is resolving the issue, can we hand it over to the customer and update later?

The customer has been waiting since Feb. 27.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Thushara Indika <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 8, 2021 1:02 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Leizel Sanchez <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Splash Wah <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late Shipping // 9638482740

Dear @Jessie Caparas<mailto:[email-masked]>
Kindly find the attach Mail for your refence and suggest for action need to taken by store team

Store Manager contact details available in attach mail

Best Regards
Thushara Indika
Senior Executive- Compliance
[signature_1743436420]
Board Line: +971 4 5174500
Direct Line: +971 4 5174824
Mobile: +971 555065934
E-mail: [email-masked]<mailto:[email-masked]>
Address: Landmark Tower, Dubai Marina, P.O Box 25030, Dubai, UAE
www.splashfashions.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.splashfashions.com%2F&data=04%7C01%7CSplash.Wah%40landmarkgroup.com%7Ce99882a05e7240dcbbc508d8e21582b3%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637507929307313911%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=XmWKJwE1FYri0VadCahc2Rh1gkYJpYpPs5Ym2RmNBns%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CSplash.Wah%40landmarkgroup.com%7Ce99882a05e7240dcbbc508d8e21582b3%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637507929307323863%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=aCkfFRgPgh7UeNqZ4%2F%2BtPUp6pMbQlHvpm2p8i6LcFAk%3D&reserved=0>

<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Fsplashfashions&data=04%7C01%7CSplash.Wah%40landmarkgroup.com%7Ce99882a05e7240dcbbc508d8e21582b3%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637507929307323863%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=I4Lzu%2BkiYeCuj%2FMSiFw99IuwllZyrb90KT%2FcPpSLEoo%3D&reserved=0>   <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fsplashfashions&data=04%7C01%7CSplash.Wah%40landmarkgroup.com%7Ce99882a05e7240dcbbc508d8e21582b3%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637507929307333821%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=WthfScwrLpgG1VdWGAwrqqiXQsnzjavH2crhiNO4EBg%3D&reserved=0>   

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 08, 2021 12:36 PM
To: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Leizel Sanchez <[email-masked]<mailto:[email-masked]>>; Thushara Indika <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late Shipping // 9638482740
Importance: High

@Leizel Sanchez<mailto:[email-masked]> @Thushara Indika<mailto:[email-masked]>

Can we get an update on this please?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, March 7, 2021 9:30 AM
To: Leizel Sanchez <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Late Shipping // 9638482740
Importance: High

External email sender, please take precaution.
Hi Leizel,

With reference to the order number 9638482740, the order was placed on Feb 27, 2021 and till now the status is showing as Submitted to warehouse.

Kindly check and assist us to forward this case to relevant store team and let us know if the order is in your store or not, If yes then please call the customer and do the needful.

Order details as follow:
Store  - Splash30050
Customer contact number - +971509344348

Thanks & Regards,
Seeta Kunwar
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