Subject: RE: RRN request 6230906911
From: Malik Ismail <[email-masked]>
To: Jessie Caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 8 Mar 2021 09:33:25 +0000

RRN 028111323506

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, March 7, 2021 12:05 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; AHMED ISMAT <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>
Subject: RRN request 6230906911

External email sender, please take precaution.
Hi Team.

Please note that the refund SAR 36 for the returned item 161997305  has been processed manually by payfort.
the customer is claiming that he did not receive the amount.

Please provide the RRN to share with the customer if the amount has been processed.

Regards
Shakeeb

________________________________
From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 22, 2020 9:10:01 PM
Subject: Refund

Hi Team,

Order Date :Oct 7, 2020
Order ID: 6230906911
RMA: 1000061388
Ticket ID: 1608189

Issue Description: we have escalated to KSA warehouse for refund process, then the warehouse replay "Escalated to the concern team to process the refund.
Do not send any more follow up on this ticket".

Kindly check it and advise.

Regards,

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