Subject: RE: Bank transfer not processed- 6250646432
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mohammed Athar <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, mohammed fahim <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>
Date: Sun, 7 Mar 2021 15:43:15 +0000

@Mohammed Athar<mailto:[email-masked]>

Kindly check please.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]>
Sent: Sunday, March 7, 2021 10:19 AM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; mohammed fahim <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>
Subject: Bank transfer not processed- 6250646432

External email sender, please take precaution.
Hi Team,
Order created: 02/12/2020
Order ID:  6250646432
Hybris ticket: 07701008

Please assist regarding the below bank transfer as the case is pending since Dec 22nd 2021.

Please note that 192 SAR has been removed from the customer's my credit  (PFB Jira tickets)
https://landmark.atlassian.net/browse/REL-132556
https://landmark.atlassian.net/browse/REL-131244
and the bank details have been updated.

The customer is chasing us constantly for the bank transfer. Please assist.

Regards
Shakeeb

________________________________
From: "mohammed fahim" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 16, 2021 4:49:36 PM
Subject: Bank transfer not processed- 6250646432

​Hi Team,

Problem Statement: Bank transfer not processed

Order created: 02/12/2020
Order ID:  6250646432<callto:6259047168>
Hybris ticket: 07701008

Assistance Required: Process transfer

Issue Description: As per customer request "My credit" deleted and bank details updated, then a ticket created on 03/01/21 in hybris but still the transfer of the amount SAR 96 not processed.Kindly do the needful.

Regards,
Fahim

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