Subject: Refund approval: Order ID: 9621881200
From: Manish Kumar <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Algaili Ahmed <[email-masked]>
Date: Sun, 7 Mar 2021 06:13:12 -0700 (MST)

Hi Team 

Problem Statement: Missing item / Refund approval. 

Ticket id: 1914960 
Child ticket id - 2084916 

Order Date: 12/13/2021 
Order ID: 9621881200 
Tracking ID: RP122220001536 

Concept: Centrepoint 

Total Price: AED 139.65 

Issue Description: The Customer placed the order on 13/12/2021 and it is pending since then, As per ticket raised by calling team, Tracking id (RP122220001536) the returned item had been collected, by a courier who came to deliver another order on Jan 26,2021, the courier phone number : 0502487673, he delivered order number (9630948691) and collected the returns from order number (9621881200) 

Case history: The customer reached out to us on 12/24/2021 and then we have raised a child ticket however as per the response we have not received item. 

Customer's history: The customer is with us since 11/7/2020 and this is his 14th order with us. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Best Regards, 
Manish