Subject: Order Delivery Issue - 6272940305
From: Apoorv Joshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: escalations dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>
Date: Sat, 6 Mar 2021 05:21:28 -0700 (MST)

Hi Team 

AWB: CRDSAL0177971121 

This package is showing delivered as per the tracking and the customer is reporting to us that the order went to Al Ras instead of the address which was provided by the customer that is in Yanbu. The address shared with you for this customer was: 

حي المروج 
شارع الملك عبدالله 
Al Balad 
Yanbu 
Saudi Arabia (SA) 

Please check and advise where is this shipment if it has been delivered to the customer then please share with us the proof of delivery with signature and ID proof. If package still with you please contact customer on +966534488666 
and arrange delivery with them. 

Please update regarding this case on priority. Thank you for your help! 

Regards, 
Apoorv