Subject: C&C Delay - 9629121014
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, [email-masked], Manish Kumar <[email-masked]>, Seeta Seeta <[email-masked]>, Jessie Caparas <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>
Date: Fri, 5 Mar 2021 07:19:16 -0700 (MST)

Hi Team, 

Please assist in getting an update on the below case if the order is available at the store, if so, please contact the customer on priority and handover their order. The order was placed in Jan 2020 and the order status is still showing as ready to ship. The same has already been escalated to the store team multiple times but getting no update on the same. 

Please look into this and assist. Thank you for your help! 

Regards, 
Apoorv 

From: "Mohammad Musaed" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Saturday, February 20, 2021 1:29:07 PM 
Subject: LATE C&C-9629121014 

Hi Team, 

Problem Statement: Late Delivery C&C 
Order Date : Jan 16, 2021 
Order ID: 9629121014 
Store Code: Babyshop2124 
Tracking ID: 962912101499990001 

Issue Description: As per hybris the status ready to shipped, can you please update us if the order delivered at store or not. 

Regards,