Subject: Re: RE: Re: Late Collection // 6246994201
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 03 Mar 2021 17:00:54 +0000

Dear Faraz,     We would like to inform you that the complete response for the shared invoice is :     {"status":200,"reference_id":"1000581202","timestamp":1614599100986,"execution_time":1948,"items_track_details":[{"tracking_number":"46412615712","carrier_code":"ARAMEX","order_number":"1000581202"}],"info":{"originEntity":null,"productGroup":null,"ID":"C01890E","GUID":"e11b94ed-ce5d-40f3-8653-8e329d64a780"}}      Moreover  the collection reference number can be fetched from the process details of the AWB.  - Search the AWB in the Reverse Pickup process.  - Open the process details.  - And search for "Pickup Reference Number" in the details.       As of now,  we are proceeding with the ticket # 203092 closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.      After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.      Please provide your valuable feedback.            An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.          You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/701da83460717c342c3c6bb5aa3c3b83a34f5a4284413e5182e78346fdc62160 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.                       Thanks,         Shambhavi Singh,     Technical Engineer          FarEye- Enabling Digital Logistics  Call: +91 70-6595-6595        7+ Mentions    Digital Disruptor    Recognized    Chicago   |   London   |   Dubai   |   Singapore   |   India                                              Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Wed, 3 Mar at 12:06 PM
                            ,  Abdulrahman Mohamad (SA) <[email-masked]>  wrote:
                             
 Dear, 

 

 The address mentioned is incomplete , please provide complete address for collection.

 

 

 
 Best Regards

 
 
CMT Executive
Aramex International
– KSA
– Riyadh

 
 Tel: +966 920027447

 
 
aramex.com

 

 

  

 

 

  

 
For a greener planet, please don’t
 print this email unless necessary.

 

 

 

  
 From: FarEye Support <[email-masked]>  
Sent: Tuesday, March 2, 2021 5:53 PM 
To: [email-masked] 
Cc: [email-masked]; ALL RUH OPS - Landmark <[email-masked]>; Abdulrahman Mohamad (SA) <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; [email-masked];
 [email-masked]; [email-masked]; [email-masked]; [email-masked] 
Subject: Re: RE: Re: Late Collection // 6246994201 

 

 

 
 Dear Faraz, 

 
 
 Please find collection reference id shared below 

 

C01890E 

 

 

 

 As of now  we are proceeding with the ticket # 203092 closure. Should you need any further information, please do not hesitate to contact us on
[email-masked] or +91-70-6595-6595. 

 

   

 
 After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience. 

 

   

 
 Please provide your valuable feedback. 

 

   

 

 

  

 
 
 An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently
 closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident. 

 

 

 

  

 
 
 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/701da83460717c342c3c6bb5aa3c3b83a34f5a4284413e5182e78346fdc62160 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

 

 

 

 

 

 
 
Thanks,

 

 

 
Premanand, 

 

 

Technical Engineer

 

   

 

 
 
FarEye-
 Enabling Digital Logistics

 

Call: +91 70-6595-6595

 

 

 

 

 

 

7+ Mentions

 

 

 

Digital Disruptor

 

 

 

Recognized

 

 

 
 Chicago   |   London   |   Dubai   |   Singapore   |   India 

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

  

 

 

 

 

 

 

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

On Tue, 2 Mar at 6:23 PM
, ALL RUH OPS - Landmark <[email-masked]> wrote:

 

 
 Dear, 

 

 

 
 The collection was cancelled due to incorrect address.

 

 Please provide new collection details to arrange.

 

   

 

 

 

 
 
Best Regards

 

 
 
CMT Executive
Aramex International
– KSA
– Riyadh

 

 
 
Tel: +966 920027447

 

 
 
aramex.com

 

 

 

 

 

 

  

 

 

 

 
For a greener planet, please don’t
 print this email unless necessary.

 

 

 

 

 

 

 From: Faraz Lohani <[email-masked]>
 
Sent: Tuesday, March 2, 2021 3:41 PM 
To: FarEye Support <[email-masked]>;
[email-masked]; ALL RUH OPS - Landmark <[email-masked]>; Abdulrahman Mohamad (SA) <[email-masked]> 
Cc: seeta.seeta <[email-masked]>;
[email-masked];
[email-masked]; 
[email-masked]; Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>;
 Mohd Imran <[email-masked]> 
Subject: RE: Re: Late Collection // 6246994201 

 

 

 

External email: avoid to open links or attachments unless sender is known and content is relevant..

 

 

 

 
 Hi

@ALL RUH OPS - Landmark

@Abdulrahman Mohamad (SA), 

 

 

 
 Please get the pickup for the above-mentioned order number done ASAP: 

 

Tracking ID :
46412615712

 

 
 Collection ref : A27D0B5 

 

 

 

 

 
 Thankyou and Regards, 

 
 
 Faraz Lohani 

 
 
 Customer Support Associate 

 
 
 Customer Service 

 
 
 [email-masked] 

 

   

 

 
 
From: FarEye Support <[email-masked]>
 
Sent: Wednesday, January 27, 2021 5:34 PM 
To: [email-masked] 
Cc: seeta.seeta <[email-masked]>;
[email-masked];
[email-masked]; 
[email-masked]; Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>;
 Mohd Imran <[email-masked]> 
Subject: Re: Re: Late Collection // 6246994201

 

 

 

 
 
External email sender, please take precaution.

 

 

 

 Dear Apoorv, 

 

 

 

 

We would like to inform you that the collection reference number corresponding to the shared AWB is "A27D0B5
 ". 

 

 

   

 

 
 As of now,  we are proceeding with the ticket # 195799 closure. Should you need any further information, please do not hesitate to contact us on
[email-masked] or +91-70-6595-6595. 

 

 

 

 
 
 After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience. 

 

 

 

 
 
 Please provide your valuable feedback. 

 

 

 

 

 

 

   

 

 
 An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently
 closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident. 

 

 

   

 

 

 

 

 

 

 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/b68f6310fffb45b7de623ad3f54aa083740dfa6f103838f0b9a6a2f8cfda11c3 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

 

 

 

 

 

 

 
Thanks,

 

 

 

 
Shambhavi Singh, 

 

 

 

Technical Engineer

 

 

 

 

 

 

FarEye-
 Enabling Digital Logistics

 

 

Call: +91 70-6595-6595

 

 

 

 

 

 

 

 

7+ Mentions

 

 

 

Digital Disruptor

 

 

 

Recognized

 

 

 
 
Chicago   |   London   |   Dubai   |   Singapore   |   India

 

 

 

 

 

   

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
 
Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution
 or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

 

 
195799:211857

 

 

 This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from
 disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message,
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 the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof.

www.landmarkgroup.com  

 

 

 
 
203092:211857