Subject: RE: Missing Item Arrangement - 6278334895 (MOC)
From: Mohamed Mahmoud <[email-masked]>
To: Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, Manish Kumar <[email-masked]>
Date: Wed, 3 Mar 2021 11:04:55 +0000

@Jessie Caparas<mailto:[email-masked]>,

I tried to call the Cst twice in different time however she keeps on cancel, so will give it one more after a while

Thanks
Ali

From: Jessie Caparas <[email-masked]>
Sent: Tuesday, March 2, 2021 8:56 PM
To: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mohamed Mahmoud <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Manish Kumar <[email-masked]>
Subject: RE: Missing Item Arrangement - 6278334895 (MOC)
Importance: High

@Mohamed Mahmoud<mailto:[email-masked]>

Kindly do the call back and since we can’t arrange to ship the missing item, go ahead and issue a compensation voucher to the customer valid for 3 months.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 2, 2021 7:29 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: Missing Item Arrangement - 6278334895 (MOC)
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6278334895
Item: 157313431 - - flormar Long Wearing Lipstick

Customer reported to us on chat that she did not receive the above mentioned item. Customer was advised that all the items were shipped from our end and since the customer was insisting again that she did not receive the item, a refund for the same was given to the customer for this item as the value was SAR 14. Since the order was cash on delivery customer's refund went to My Credits.

Later the customer started to complain that she does not want the refund, she wants the item. After multiple pushback customer is still not ready for refund and is asking to arrange the item for her or else she will be raising to Ministry Of Commerce. Customer is also asking that a manager get in touch with her on +966565430733.

Since the refund is already done to My Credits and the customer is insisting to arrange the item instead now. Please advise regarding this case and also assist to arrange the call for this customer on the mentioned contact number.

Thank you for your help!

Regards,
Apoorv
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