Subject: RE: RE: Re: Late Collection // 6246994201
From: "Abdulrahman Mohamad (SA)" <[email-masked]>
To: FarEye Support <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, ALL RUH OPS - Landmark <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Wed, 3 Mar 2021 06:35:56 +0000

Dear,

The address mentioned is incomplete , please provide complete address for collection.

Best Regards
CMT Executive Aramex International – KSA – Riyadh
Tel: +966 920027447
aramex.com

<http://www.twitter.com/aramex>   <http://www.facebook.com/aramex>    <http://www.linkedin.com/companies/11516>

For a greener planet, please don’t print this email unless necessary.

From: FarEye Support <[email-masked]>
Sent: Tuesday, March 2, 2021 5:53 PM
To: [email-masked]
Cc: [email-masked]; ALL RUH OPS - Landmark <[email-masked]>; Abdulrahman Mohamad (SA) <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]
Subject: Re: RE: Re: Late Collection // 6246994201

Dear Faraz,
Please find collection reference id shared below
C01890E

As of now  we are proceeding with the ticket # 203092 closure. Should you need any further information, please do not hesitate to contact us on [email-masked]<mailto:[email-masked]> or +91-70-6595-6595.

After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.

Please provide your valuable feedback.

An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/701da83460717c342c3c6bb5aa3c3b83a34f5a4284413e5182e78346fdc62160<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F701da83460717c342c3c6bb5aa3c3b83a34f5a4284413e5182e78346fdc62160&data=04%7C01%7CAbdulrahmanMoha%40aramex.com%7C912d1169bff048d79dee08d8dd8ae249%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637502935873129121%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=erbZO6g72kQq%2FO1v9yzPJP0n6ckrkS7b96ht2zlqblA%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CAbdulrahmanMoha%40aramex.com%7C912d1169bff048d79dee08d8dd8ae249%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637502935873129121%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=jFljR6jsJup1EBZ6a2xwqot%2BYvNzNGRlAf7YFJnehAk%3D&reserved=0> to check the details.
Thanks,
Premanand,
Technical Engineer

FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CAbdulrahmanMoha%40aramex.com%7C912d1169bff048d79dee08d8dd8ae249%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637502935873139123%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=5rd5hlrhcOpV%2FoZDMZk5JmM3zRGPEj%2FfNw2Sqd7rjF8%3D&reserved=0>
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On Tue, 2 Mar at 6:23 PM , ALL RUH OPS - Landmark <[email-masked]<mailto:[email-masked]>> wrote:
Dear,

The collection was cancelled due to incorrect address.
Please provide new collection details to arrange.

Best Regards
CMT Executive Aramex International – KSA – Riyadh
Tel: +966 920027447
aramex.com

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.twitter.com%2Faramex&data=04%7C01%7CAbdulrahmanMoha%40aramex.com%7C912d1169bff048d79dee08d8dd8ae249%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637502935873169115%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Uhqf4DCiiqtg5kO6P9%2F%2B9ep1uJN62ijNZdM77RcTPsw%3D&reserved=0>   <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.facebook.com%2Faramex&data=04%7C01%7CAbdulrahmanMoha%40aramex.com%7C912d1169bff048d79dee08d8dd8ae249%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637502935873169115%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=xXwMW1sC%2F8xH6jVT%2B0gdCkxuLgEeXXsYbpML1WcAfDc%3D&reserved=0>    <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.linkedin.com%2Fcompanies%2F11516&data=04%7C01%7CAbdulrahmanMoha%40aramex.com%7C912d1169bff048d79dee08d8dd8ae249%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637502935873179098%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=9FOdDAfNSp6QV2gtDzR3E0OuzndKpRdjnlC259ImHFQ%3D&reserved=0>

For a greener planet, please don’t print this email unless necessary.

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 2, 2021 3:41 PM
To: FarEye Support <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; ALL RUH OPS - Landmark <[email-masked]<mailto:[email-masked]>>; Abdulrahman Mohamad (SA) <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>
Subject: RE: Re: Late Collection // 6246994201

External email: avoid to open links or attachments unless sender is known and content is relevant..

Hi @ALL RUH OPS - Landmark<mailto:[email-masked]> @Abdulrahman Mohamad (SA)<mailto:[email-masked]>,

Please get the pickup for the above-mentioned order number done ASAP:
Tracking ID : 46412615712
Collection ref : A27D0B5

Thankyou and Regards,
Faraz Lohani
Customer Support Associate
Customer Service
[email-masked]<mailto:[email-masked]>

From: FarEye Support <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 27, 2021 5:34 PM
To: [email-masked]<mailto:[email-masked]>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>
Subject: Re: Re: Late Collection // 6246994201

External email sender, please take precaution.
Dear Apoorv,

We would like to inform you that the collection reference number corresponding to the shared AWB is "A27D0B5 ".

As of now,  we are proceeding with the ticket # 195799 closure. Should you need any further information, please do not hesitate to contact us on [email-masked]<mailto:[email-masked]> or +91-70-6595-6595.

After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.

Please provide your valuable feedback.

An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/b68f6310fffb45b7de623ad3f54aa083740dfa6f103838f0b9a6a2f8cfda11c3<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fb68f6310fffb45b7de623ad3f54aa083740dfa6f103838f0b9a6a2f8cfda11c3&data=04%7C01%7CAbdulrahmanMoha%40aramex.com%7C912d1169bff048d79dee08d8dd8ae249%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637502935873179098%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=DzDOI%2ByjOi5T6knKj1NcCT8dJz%2FduIsdqKbip7Ra%2BLE%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CAbdulrahmanMoha%40aramex.com%7C912d1169bff048d79dee08d8dd8ae249%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637502935873189096%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=H7B1Mnl%2BigGKfzFGI7l10yAuYO35HxlzJhhznrNPfsY%3D&reserved=0> to check the details.
Thanks,
Shambhavi Singh,
Technical Engineer

FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CAbdulrahmanMoha%40aramex.com%7C912d1169bff048d79dee08d8dd8ae249%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637502935873189096%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=xCmLmLMHdWJTybv0CT95A69laW702imk%2Bw7J7ZoIIKw%3D&reserved=0>
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On Wed, 27 Jan at 6:32 PM , FarEye Support <[email-masked]<mailto:[email-masked]>> wrote:
Dear Apoorv,

Thanks for contacting FarEye!!
We have received your concern regarding collection reference number. We are working on the same and will update you soon.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/b68f6310fffb45b7de623ad3f54aa083740dfa6f103838f0b9a6a2f8cfda11c3<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fb68f6310fffb45b7de623ad3f54aa083740dfa6f103838f0b9a6a2f8cfda11c3&data=04%7C01%7CAbdulrahmanMoha%40aramex.com%7C912d1169bff048d79dee08d8dd8ae249%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637502935873219075%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=g5O7%2FccNkmfx%2BLm7IbBTbYlDHSuUckCLGOONlOffezE%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CAbdulrahmanMoha%40aramex.com%7C912d1169bff048d79dee08d8dd8ae249%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637502935873229070%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=tmA4qy3n3UQbrNzhiMhGufVeE9xjtiQJc%2FgAK2jy18k%3D&reserved=0> to check the details.
Thanks and Regards,

Prabhjot Kaur, Technical Engineer
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On Wed, 27 Jan at 6:22 PM , Apoorv Joshi <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Order ID:6246994201
Tracking ID:​ 46404648356

Kindly share the collection reference for the above AWB.

Thank you for your help!

Regards,
Apoorv
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