Subject: Missing Item Arrangement - 6278334895 (MOC)
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Jessie Caparas <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>, Manish Kumar <[email-masked]>
Date: Tue, 2 Mar 2021 08:28:45 -0700 (MST)

Hi Team, 

With reference to the order number: 6278334895 
Item: 157313431 - - flormar Long Wearing Lipstick 

Customer reported to us on chat that she did not receive the above mentioned item. Customer was advised that all the items were shipped from our end and since the customer was insisting again that she did not receive the item, a refund for the same was given to the customer for this item as the value was SAR 14. Since the order was cash on delivery customer's refund went to My Credits. 

Later the customer started to complain that she does not want the refund, she wants the item. After multiple pushback customer is still not ready for refund and is asking to arrange the item for her or else she will be raising to Ministry Of Commerce. Customer is also asking that a manager get in touch with her on +966565430733. 

Since the refund is already done to My Credits and the customer is insisting to arrange the item instead now. Please advise regarding this case and also assist to arrange the call for this customer on the mentioned contact number. 

Thank you for your help! 

Regards, 
Apoorv