Subject: Re: Callback Request - 6234755766
From: Apoorv Joshi <[email-masked]>
To: Faraz Lohani <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, escalations dxbteam <[email-masked]>, AHMED ISMAT <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>, Mohd Imran <[email-masked]>, malik ismail <[email-masked]>, Akshay Berry <[email-masked]>
Date: Mon, 1 Mar 2021 00:45:54 -0700 (MST)

Hi Faraz, 

Can you please try contacting the customer again, they have responded and is asking to contact them again today. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Faraz Lohani" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Cc: "AHMED ISMAT" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Mohd Imran" <[email-masked]>, "malik ismail" <[email-masked]>, "Akshay Berry" <[email-masked]> 
Sent: Sunday, February 28, 2021 3:40:27 PM 
Subject: RE: Callback Request - 6234755766 

Hi team, 

Tried contacting the customer but not responding. Will try again later. 

Thankyou and Regards, 

Faraz Lohani 

Customer Support Associate 

Customer Service 

[email-masked] 

From: Jessie Caparas <[email-masked]> 
Sent: Sunday, February 28, 2021 7:01 AM 
To: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Faraz Lohani <[email-masked]> 
Cc: AHMED ISMAT <[email-masked]>; Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; Manish Kumar <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]> 
Subject: RE: Callback Request - 6234755766 
Importance: High 

[ mailto:[email-masked] | @Faraz Lohani ] 

Kindly contact this customer. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, February 27, 2021 7:29 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: AHMED ISMAT < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Callback Request - 6234755766 

External email sender, please take precaution. 

Hi Team, 

Please arrange a callback for the customer on the below mentioned contact number as per their request, customer is reporting that he has not received the refund for the below mentioned order number. Customer has been advised that a refund from our end was processed on Nov 4, 2021. Customer has already shared the bank statement under 1910864, attaching the same for reference. Customer is insisting that he gets contacted regarding this issue. 

Thank you for your help! 

Regards, 

Apoorv 

From: "AHMED ISMAT" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, February 27, 2021 8:49:51 PM 
Subject: Contact Customer 0567396115 

Hi Team, 

Order #6234755766 

Name :Maha Contact No: 0567396115 

​ 

Refund 

Regards, 

Ahmed ismat 

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