Subject: RE: WWD return and refund: Case id - 2023087 Order Number: 9628052843
From: Babyshop Home Delivery <[email-masked]>
To: Jessie Caparas <[email-masked]>, Eugene Ocoy <[email-masked]>, Manish Kumar <[email-masked]>, Akshay Berry <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Con Loc <[email-masked]>, Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>, Deepak Damodaran <[email-masked]>
Date: Mon, 1 Mar 2021 05:54:37 +0000

Dear Eugene,

We didn't receive item yet. It may be handed to WH operation team.  IT is WWT product so we can't process return delivery order in GDMS.

Dear Jessie,
Please Note : It is WWT product so we can't process return delivery order in GDMS.

Best Regards,
Dhan Bahadur Rai
COD operations, Babyshop, Jebel ali, Dubai, UAE.
Dhan : CUG : +971564112613, Board : 048094839, Mobile: +971558710077
Rajesh: CUG : +971543097510, Board : 048094839, Mobile: +971544764797
[email-masked]<mailto:[email-masked]>      |     Join    our   Social  Circle:
www.babyshopstores.com<http://www.babyshopstores.com/> | www.landmarkgroup.com<http://www.landmarkgroup.com/> | www.landmarkshops.com<http://www.landmarkshops.com/>
P " Please consider the environment before printing the mail. save the greenery to save the earth. "

From: Jessie Caparas <[email-masked]>
Sent: Sunday, February 28, 2021 1:55 PM
To: Eugene Ocoy <[email-masked]>; Manish Kumar <[email-masked]>; Akshay Berry <[email-masked]>; Babyshop Home Delivery <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Con Loc <[email-masked]>; Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; seeta.seeta <[email-masked]>; Malik Ismail <[email-masked]>; Deepak Damodaran <[email-masked]>
Subject: RE: WWD return and refund: Case id - 2023087 Order Number: 9628052843
Importance: High

@Babyshop Home Delivery<mailto:[email-masked]>

Can you confirm if this item has been received?

If yes kindly close return DO to process refund.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Jessie Caparas
Sent: Sunday, February 28, 2021 10:32 AM
To: Eugene Ocoy <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Babyshop Home Delivery <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Con Loc <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>
Subject: RE: WWD return and refund: Case id - 2023087 Order Number: 9628052843
Importance: High

@Eugene Ocoy<mailto:[email-masked]>

Has this been sent back?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Eugene Ocoy <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 20, 2021 2:53 PM
To: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Babyshop Home Delivery <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Con Loc <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>
Subject: RE: WWD return and refund: Case id - 2023087 Order Number: 9628052843

Hi Team,

We will send the item tomorrow morning delivery.

Thanks & Regards,
Eugene Ocoy

E-COM CONLOC
Landmark Group, Jebel Ali Industrial Area 1,
Dubai, United Arab Emirates P.O. Box 24570
Tel:+971 4 809 4861 Mob:+971 506983147
Email: [email-masked]<mailto:[email-masked]>
Shop online at: http:\\www.landmarkshops.com\shoemart

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 20, 2021 2:37 PM
To: Eugene Ocoy <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Babyshop Home Delivery <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Con Loc <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>
Subject: Re: WWD return and refund: Case id - 2023087 Order Number: 9628052843

External email sender, please take precaution.
Hi Team,

Please assist to close the below case as the customer is still chasing us for his refund.

Thank you for your help.

Regards,
Manish

________________________________
From: "Eugene Ocoy" <[email-masked]<mailto:[email-masked]>>
To: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Babyshop Home Delivery" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Con Loc" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Deepak Damodaran" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 7, 2021 3:27:11 PM
Subject: RE: WWD return and refund: Case id - 2023087 Order Number: 9628052843

Hi Akshay,

We have received the item, Since the order is WWD we will send back to concept to process the return.

Thanks & Regards,
Eugene Ocoy

E-COM CONLOC
Landmark Group, Jebel Ali Industrial Area 1,
Dubai, United Arab Emirates P.O. Box 24570
Tel:+971 4 809 4861 Mob:+971 506983147
Email: [email-masked]<mailto:[email-masked]>
Shop online at: http:\\www.landmarkshops.com\shoemart

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 07, 2021 1:46 PM
To: Babyshop Home Delivery <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Eugene Ocoy <[email-masked]<mailto:[email-masked]>>; Con Loc <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: RE: WWD return and refund: Case id - 2023087 Order Number: 9628052843

@Eugene Ocoy<mailto:[email-masked]> @Con Loc<mailto:[email-masked]> Please confirm if you have received the item from the delivery team?

161602463 - - Graco Slimfit Fiery Red Car Seat - 1pc

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Babyshop Home Delivery <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, February 4, 2021 7:40 AM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: RE: WWD return and refund: Case id - 2023087 Order Number: 9628052843

Hi Akshay,

Stock already collected on 27th Jan 20 from customer home and handed over the collected stock to respective team.

Best Regards,
Dhan Bahadur Rai
COD operations, Babyshop, Jebel ali, Dubai, UAE.
Dhan : CUG : +971564112613, Board : 048094839, Mobile: +971558710077
Rajesh: CUG : +971543097510, Board : 048094839, Mobile: +971544764797
[email-masked]<mailto:[email-masked]>      |     Join    our   Social  Circle:
www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=04%7C01%7Cbsu.hdms%40landmarkgroup.com%7C8d4d65f786cd439b331e08d8dbcee514%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637501028936885599%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=uHabb97VAED9rF1sjmql44MCLdcV%2FpcuVtIIC6ZRjo8%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cbsu.hdms%40landmarkgroup.com%7C8d4d65f786cd439b331e08d8dbcee514%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637501028936895597%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=uEn6h5PL%2B5ago2zR7zpHWSblSXj3VPHT0%2B5y66ENT90%3D&reserved=0> | www.landmarkshops.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkshops.com%2F&data=04%7C01%7Cbsu.hdms%40landmarkgroup.com%7C8d4d65f786cd439b331e08d8dbcee514%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637501028936895597%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Yg3nzaVKevdJyZeU%2F7yliQPAMqDenamr%2BpYkajwqHDA%3D&reserved=0>
P " Please consider the environment before printing the mail. save the greenery to save the earth. "

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 3, 2021 6:55 PM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Babyshop Home Delivery <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: RE: WWD return and refund: Case id - 2023087 Order Number: 9628052843

@Babyshop Home Delivery<mailto:[email-masked]> Please confirm if the item is received in WH.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 3, 2021 5:29 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: Re: WWD return and refund: Case id - 2023087 Order Number: 9628052843

External email sender, please take precaution.
Hi Team,

Please check on the below concern and advise.

Please note that there is no RMA created on hybris.

Regards
Shakeeb

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 2, 2021 2:51:49 PM
Subject: WWD return and refund: Case id - 2023087 Order Number: 9628052843

Hi Team,

Problem statement: The customer has reported that the below item has been collected from his home however the refund has not been processed for the same and also informed that he has not recieved any return slip.

Case id - 2023087
Order Number: 9628052843
Order Created: 1/11/2021
Delivery date: 1/14/2021

Item Name: 161602463 - - Graco Slimfit Fiery Red Car Seat
Item cost: AED 599.00
Quantity: 1

Assistance Required: Please look into the issue and process the refund for the same if the item has already collected.

Regards,
Manish

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cbsu.hdms%40landmarkgroup.com%7C8d4d65f786cd439b331e08d8dbcee514%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637501028936905587%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ddZ30QmeqsGSv4oRBJAdPlSdLZFdnu99CDVD7TUHlpw%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com