Subject: RE: Order status: NDR - Case id - 2161397 Order Number: 9635697393
From: Jessie Caparas <[email-masked]>
To: Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Mohd Imran <[email-masked]>, Malik Ismail <[email-masked]>, Akshay Berry <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 28 Feb 2021 10:34:47 +0000

@Manish Kumar<mailto:[email-masked]>

Escalated to tech REQ0229573

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Manish Kumar <[email-masked]>
Sent: Saturday, February 27, 2021 6:56 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Order status: NDR - Case id - 2161397 Order Number: 9635697393

External email sender, please take precaution.
Hi Team,

Issue description: The order has been marked as returned to online retailer and as per the Fareye tracking also the order has been marked as RTO however it is not reflecting on Hybris.
​
Problem statement - The customer do not wish to get his order and asking for his refund now.

Case id  - 2161397
Order Number: 9635697393
Order Created: 2/15/2021
AWB - LM517507955

Assistance required: Kindly assist us to mark this order as NDR so that a refund can be processed as per the customer request.

Regards,
Manish
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