Subject: Order status: NDR - Case id - 2161397 Order Number: 9635697393
From: Manish Kumar <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: jessie caparas <[email-masked]>, Mohd Imran <[email-masked]>, malik ismail <[email-masked]>, Akshay Berry <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 27 Feb 2021 07:56:10 -0700 (MST)

Hi Team, 

Issue description: The order has been marked as returned to online retailer and as per the Fareye tracking also the order has been marked as RTO however it is not reflecting on Hybris. 
​ 
Problem statement - The customer do not wish to get his order and asking for his refund now. 

Case id - 2161397 
Order Number: 9635697393 
Order Created: 2/15/2021 
AWB - LM517507955 

Assistance required: Kindly assist us to mark this order as NDR so that a refund can be processed as per the customer request. 

Regards, 
Manish