Subject: RMA process / refund 6274625879
From: Shakeeb Arsalan <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Akshay Berry <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Sat, 27 Feb 2021 04:35:09 -0700 (MST)

Hi Team, 

Order date: Feb 16, 2021 
Order NO: 6274625879 
RMA: 1000560031 
Returned item: 162816666 

Please assist as the customer seems to have returned the item mentioned above with the following RMA 1000558955 and as per oracle we have received the item. 

The status of the RMA 1000560031 now is PICKUP_COMPLETE and it is greyed out, we are not able to delete. 

We request you to process the RMA as the customer is chasing us. 

Regards 
Shakeeb