Subject: RTS Issue - 6220315528
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, malik ismail <[email-masked]>, Akshay Berry <[email-masked]>, Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mohammad Musaed <[email-masked]>
Date: Thu, 25 Feb 2021 07:57:21 -0700 (MST)

HI Team, 

With reference to the order number: 6220315528 

Customer is saying that she has returned the following item: 161931761 - - Adidas Striped Running Lace-Up Shoes, to the store for which they have given her refund receipt. Please find attached the same. However, as per hybris the RMA for RTS is not published on hybris and there is already an online return request there created by "Nehal". The tracking number is however, invalid, no online collection done. 

Can you please look into this and assist to get the refund processed for the item customer has returned to the store. Case pending since Dec 2020. 

Thank you for your help! 

Regards, 
Apoorv