Subject: Re: Refund issue 6266398223
From: Shakeeb Arsalan <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, AHMED ISMAT <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, Malik Ismail <[email-masked]>
Date: Thu, 25 Feb 2021 06:18:11 -0700 (MST)

Hi Team, 

Please assit as we are unable to create a return request for the following item 161321928. 
The customer is claiming that he returned in the store & the RMA was cancelled and we had it deleted by Jira team. 

Now please assist so we can refund the customer against the item. 

Regards 
shakeeb 

From: "AHMED ISMAT" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Tuesday, February 23, 2021 7:05:47 PM 
Subject: Refund issue 6266398223 

Hi Team, 

With reference to order #6266398223 
RMA: 1000491254 
Item: 161321928 
Jira link: https://landmark.atlassian.net/browse/REL-137330 

​ The customer has return the item to store and RMA has been canceled due to technical issue and we did not able to process the refund. 

It has been escalated to Jira and they deleted the RMA and informed us to contact OMS team. 

Thank you for your help! 

Regards, 
Ahmed Ismat