Subject: BENEFIT Payment Method & Refund Process
From: Malik Ismail <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Mustehsan Siddiqui <[email-masked]>
Date: Thu, 25 Feb 2021 11:46:00 +0000

Hi Team,

As discussed , new payment method has been enabled yesterday on LMG Bahrain Websites and Apps called Benefit. Benefit is a new payment mode which allow users to pay via Benefit Debit Cards.

  *   Help Centre has been updated to accommodate Benefit Payments.
  *   In case of full cancellation ,partial cancellation or return the refund will be processed only as "My Credit" if customer registered and as "Refund Voucher" if order placed as a guest.
  *   If customer request for refund to his Benefit account raise JIRA to remove My Credit or deactivate RV then raise ticket through Hybris and assign it to Finance agent froup to pocess refund manually.
  *   The refund process will take 10 working days.

Please get this cascaded with all agents and keep us posted in case of any complaints.

Feel free to contact me if you need any further information.

Regards,
Malik Ismail
Web Team | Landmark Group
T: +97145172086

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