Subject: RE: Refund Not Processed 6231533532
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Akshay Berry <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, mohammed fahim <[email-masked]>, Malik Ismail <[email-masked]>
Date: Wed, 24 Feb 2021 16:28:57 +0000

@Akshay Berry<mailto:[email-masked]>

Can you please check.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]>
Sent: Wednesday, February 24, 2021 8:13 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; mohammed fahim <[email-masked]>; Jessie Caparas <[email-masked]>; Akshay Berry <[email-masked]>; Malik Ismail <[email-masked]>
Subject: Re: Refund Not Processed 6231533532

External email sender, please take precaution.
Hi Team,

As per oracle the the RMA has been received, however the status of the refund is showing  REFUND_IN_PROGRESS since Oct 2020.

Please check and do the needful.

Regards
Shakeeb

________________________________
From: "mohammed fahim" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 24, 2021 3:23:08 PM
Subject: Refund Not Processed 6231533532

Hi Team,

Problem Statement: Refund Not Processed

Order Date : 09-Oct-2020

Order ID:  6231533532
RMA: 1000073892

Return Tracking ID: 46287745136

Assistance Required: Refund ASAP

Issue Description: As per the Aramex site the return items have reached warehouse on 24 Oct 2020 but still shwoing "REFUND_IN_PROGRESS " in hybris. Kindly look into this issue and do needful.

Regards,
Fahim

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