Subject: Re: Refund issue #6256942829
From: Manish Kumar <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Fatma Maher <[email-masked]>, jessie caparas <[email-masked]>, malik ismail <[email-masked]>, Akshay Berry <[email-masked]>, Mohd Imran <[email-masked]>
Date: Wed, 24 Feb 2021 09:16:32 -0700 (MST)

Hi Team, 

The refund is not reflecting in the customer's account statement for the order id - 6256942829 which was processed from our side on 12/28/2020. 

Please note that this is a rejected refund scenario and the last refund status as per the Hybris was Manually refunded by payfort. 

Kindly look into the it and advise. 

Thank you for your help. 

Regards, 
Manish 

From: "Fatma Maher" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Friday, February 19, 2021 2:39:54 PM 
Subject: Refund issue #6256942829 

Hi Team, 

Problem Statement: Refund issue 
Order Date : Dec 22, 2020 
Order ID: 6256942829 
Assistance Required: Process refund asap. 

Issue Description: The refund has been processed Manually by payfort, but the customer is complaining that he was not been refunded. I have shared with you the bank statement to check. so kindly check and assist. 

Regards, 
Fatma Maher