Subject: Re: Complaint from DED
From: Shakeeb Arsalan <[email-masked]>
To: Akshay Berry <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 24 Feb 2021 06:22:45 -0700 (MST)

Hi Akshay, 

The needful has been done 

Regards 
Shakeeb 

From: "Akshay Berry" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, February 24, 2021 5:18:10 PM 
Subject: FW: Complaint from DED 

Hi team, 

Please share the voucher on customer’s email below. 

[email-masked] 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Rashmita Sharma <[email-masked]> 
Sent: Wednesday, February 24, 2021 3:18 PM 
To: Gito Varghese <[email-masked]>; Akshay Berry <[email-masked]>; Raveen Sethupathy <[email-masked]>; Jessie Caparas <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Mustehsan Siddiqui <[email-masked]>; Sachin Maheshwari <[email-masked]> 
Subject: Re: Complaint from DED 

Dear Babyshop Team, 

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change. 

Code: 781-MMG1-A75X-XAFM-G|Start Date: 24.02.2021 00:00:00|End Date: 24.05.2021 23:59:00 
Type: Serial Voucher|Concept: BABYSHOP|Territory: UAE|Checkout Site: BABYSHOP 
Value: 30 AED|Minimum Threshold Value: 31 AED|Maximum Discount: N/A|Combinable with other vouchers: TRUE 
Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1 
Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A 

Regards, 

Rashmita Sharma 

From: Gito Varghese < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 24 February 2021 at 2:00 PM 
To: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >, Raveen Sethupathy < [ mailto:[email-masked] | [email-masked] ] >, Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >, Rashmita Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >, Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] >, Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Complaint from DED 

[ mailto:[email-masked] | @Rashmita Sharma ] 

Regards, 
Gito Varghese 

Digital Marketing Coordinator 

Web Team | Landmark Group 

T: +97145172153 

From: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, February 24, 2021 at 1:21 PM 
To: Raveen Sethupathy < [ mailto:[email-masked] | [email-masked] ] >, Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >, Gito Varghese < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >, Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] >, Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Complaint from DED 

[ mailto:[email-masked] | @Gito Varghese ] Reminder 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Raveen Sethupathy < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, February 23, 2021 3:56 PM 
To: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Gito Varghese < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Complaint from DED 

[ mailto:[email-masked] | @Gito Varghese ] fyi. 

Regards, 

Raveen Sethupathy 

Team Lead - Ecommerce Content Merchandising 

Web Team | Landmark Group 

m: +971566909499 

t: +97145172141 

From: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, February 23, 2021 3:54 PM 
To: Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Raveen Sethupathy < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Complaint from DED 

Thanks Sachin! 

[ mailto:[email-masked] | @Raveen Sethupathy ] As discussed, please issue a voucher for AED 30 threshold AED 31 valid for 3 months for BS items only. 

This is a DED complaint and there is no order number available as the customer is trying to place the order but there is a price mismatch. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, February 23, 2021 2:37 PM 
To: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Complaint from DED 

Approved. 

Regards, 

Sachin 

From: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, February 23, 2021 2:36 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Complaint from DED 

Hi [ mailto:[email-masked] | 
@Sachin ] , 

Spoken to the customer already and informed him we will issue a gift voucher for the price difference. Customer agreed. 

Please approve a manual voucher for AED 30. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, February 23, 2021 10:03 AM 
To: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: Complaint from DED 

[ mailto:[email-masked] | @Akshay Berry ] 

Please look into this. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, February 23, 2021 9:39 AM 
To: Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Complaint from DED 

Hi [ mailto:[email-masked] | 
@Mahmoud Emadeldin Mahmoud   Elsayed ] , [ mailto:[email-masked] | 
@Malik Ismail ] , 

Can you pls check this complaint I have received from DED and get it resolved on priority, as they have given a timeline till today evening to close or else to face fine. 

Contact details of Person from DED - 0556609543 

Regards, 

Sachin 

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