Subject: Re: Arrange call back: Order id: 4536730944
From: Manish Kumar <[email-masked]>
To: Mohamed Mahmoud <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, malik ismail <[email-masked]>, jessie caparas <[email-masked]>
Date: Wed, 24 Feb 2021 01:13:01 -0700 (MST)

Hi Mahmoud, 

Please check if there is any update on the below concern. 

Thank you for your help. 

Regards, 
Manish 

From: "jessie caparas" <[email-masked]> 
To: "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Mohamed Mahmoud" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Akshay Berry" <[email-masked]>, "malik ismail" <[email-masked]> 
Sent: Sunday, February 21, 2021 10:22:24 PM 
Subject: RE: Arrange call back: Order id: 4536730944 

[ mailto:[email-masked] | @Mohamed Mahmoud ] can you please do the needful for this call back. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Manish Kumar <[email-masked]> 
Sent: Sunday, February 21, 2021 8:32 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>; Malik Ismail <[email-masked]> 
Subject: Arrange call back: Order id: 4536730944 

External email sender, please take precaution. 

Hi Team, 

Issue description: The customer has placed the order for the below items 4 time,s two orders got cancelled however he had received the wrong item twice and he is very disappointed now. 

Case id - 2135330 

Order ids - 4535163751, 4535296838, 4535924012 and 4536730944 

Item name: 159664944 - - Sasha Hair Brush 

Item cost: QAR 5.00 

Customer's contact number: +97477670616 

​ 

​Please note that we have already informed to the customer that we will refund you however he is not accepting return and refun. 

​ 

Assistance: Kindly arrange the call back to the customer as per he is threatening to raise a complaint to MOC 

​ 

Thank you for your help. 

​ 

​Regards, 

Manish 

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