Subject: Refund check and drop payment
From: Algaili Ahmed <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 23 Feb 2021 06:11:06 -0700 (MST)

Hi Team, 

The customer reached us, he claimed amount worth of SAR 246.5 has been debited from his account without order confirmation in his account. 

Transaction ID: FT21023784881113 
Transaction Date: 23 Jan 2021. 

The customer also claimed the refund amount for the returned items in the order ID# 9632316218 has not been processed from our side. 

Please find attached bank statements account and check on this concern. 

Thank you for your help. 

Regards, 
Algaily.