Subject: RE: Arrange the collection for the extra item delivered to the customer: Order Number: 8235608971
From: Jessie Caparas <[email-masked]>
To: Manish Kumar <[email-masked]>, olm kuwait <[email-masked]>
Cc: Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, Malik Ismail <[email-masked]>, Midhun Madhu <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Karthik Thirumurthy <[email-masked]>, Tejinder Singh <[email-masked]>, Murugapandian Mani <[email-masked]>
Date: Sun, 21 Feb 2021 08:29:19 +0000

Team,

OLM KW escalations should be via a child ticket in Freshdesk.

Did we raise this in FD via a child ticket?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Manish Kumar <[email-masked]>
Sent: Saturday, February 20, 2021 1:10 PM
To: olm kuwait <[email-masked]>
Cc: Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>; Malik Ismail <[email-masked]>; Midhun Madhu <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Karthik Thirumurthy <[email-masked]>; Tejinder Singh <[email-masked]>; Murugapandian Mani <[email-masked]>
Subject: Re: Arrange the collection for the extra item delivered to the customer: Order Number: 8235608971

External email sender, please take precaution.
Hi Team,

Please disregard.

Thanks,
Manish

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "olm kuwait" <[email-masked]<mailto:[email-masked]>>
Cc: "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Karthik Thirumurthy" <[email-masked]<mailto:[email-masked]>>, "tejinder singh" <[email-masked]<mailto:[email-masked]>>, "murugapandian mani" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 20, 2021 2:23:17 PM
Subject: Re: Arrange the collection for the extra item delivered to the customer: Order Number: 8235608971

Adding customer's address and contact number:

sarah eltokhey
+96560684696
abdullah bin masoud stree, building 58,, floor no.10 , flat number 39, Salmiya, Hawally, Kuwait (KW)

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "olm kuwait" <[email-masked]<mailto:[email-masked]>>
Cc: "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 20, 2021 2:18:01 PM
Subject: Arrange the collection for the extra item delivered to the customer: Order Number: 8235608971

Hi Team,

Problem statement - Delivery extra item

Case id - 2104752
Order Number: 8235608971
Order Created: 2/14/2021
AWB - FP0215210001343

Delivery date: 2/15/2021

Item name: 161624875 - - Artificial Lavender Plant in Pot - 43.2 cms
Extra Quantity: 11

Issue description: Kindly note that the customer has reported that he has recived 11 extra items and wants to return the item.

​Assistance:Kindly arrange the collection as the customer wants to return the extra item.
​
Regards,
Manish

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