Subject: RE: Refund Not Processed // 2000921398
From: Faraz Lohani <[email-masked]>
To: Jessie Caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Ahmed Yousry Ibrahim Hussien <[email-masked]>, EGYWH ADMIN <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, seeta.seeta <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Malik Ismail <[email-masked]>, Akshay Berry <[email-masked]>
Date: Sat, 20 Feb 2021 11:00:18 +0000

Hi @Ahmed Yousry Ibrahim Hussien<mailto:[email-masked]> @EGYWH ADMIN<mailto:[email-masked]>,

Please assist in the status of the above mentioned order number as the customer is waiting of the refund and status shows Reached WH.

Thankyou and Regards,
Faraz Lohani
Customer Support Associate
Customer Service
[email-masked]

From: Jessie Caparas <[email-masked]>
Sent: Saturday, February 20, 2021 9:19 AM
To: Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Faraz Lohani <[email-masked]>
Cc: Manish Kumar <[email-masked]>; Apoorv Joshi <[email-masked]>; seeta.seeta <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]>
Subject: RE: Refund Not Processed // 2000921398

@Faraz Lohani<mailto:[email-masked]>

Kindly check on this.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 20, 2021 7:43 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Not Processed // 2000921398

External email sender, please take precaution.
Hi Team,

Please check the below concern and advise.
The status of the RMA REACHED_WAREHOUSE, and as per the tracking the items have been submitted to the WH

Please assist with the refund.

Regards
Shakeeb

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 20, 2021 8:35:02 AM
Subject: Refund Not Processed // 2000921398

Hi Team,

Problem Statement: Refund Not Processed

Order Date : 03/02/2021

Order ID: 2000921398
Return Tracking ID: 43834229666
Child Ticket: 2113435

Assistance Required:  Refund not processed

Issue Description: Customer raised a return request for 2 item and as per customer she/he handed over all 2 items to the courier team.

but according to the hybris the refund has not  been process for items, So we request you to check under RMA 1000507436
 how many item has been received in our warehouse and process the refund.

Regards,
Shafeeque

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