Subject: Re: Refund Not Processed // 2000921398
From: Shakeeb Arsalan <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Akshay Berry <[email-masked]>
Date: Fri, 19 Feb 2021 20:43:22 -0700 (MST)

Hi Team, 

Please check the below concern and advise. 
The status of the RMA REACHED_WAREHOUSE, and as per the tracking the items have been submitted to the WH 

Please assist with the refund. 

Regards 
Shakeeb 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, February 20, 2021 8:35:02 AM 
Subject: Refund Not Processed // 2000921398 

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : 03/02/2021 

Order ID: 2000921398 
Return Tracking ID: 43834229666 
Child Ticket: 2113435 

Assistance Required: Refund not processed 

Issue Description: Customer raised a return request for 2 item and as per customer she/he handed over all 2 items to the courier team. 

but according to the hybris the refund has not been process for items, So we request you to check under RMA 1000507436 
how many item has been received in our warehouse and process the refund. 

Regards, 
Shafeeque