Subject: RE: Order to be cancelled #6252585922
From: Akshay Berry <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, HAMZA <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Malik Ismail <[email-masked]>, Faraz Lohani <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Thu, 18 Feb 2021 09:59:38 +0000

Hi @Shakeeb<mailto:[email-masked]>,

Raise it to Jira to cancel and attach the reply from OMS while raising the request.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Jessie Caparas <[email-masked]>
Sent: Thursday, February 18, 2021 12:50 PM
To: Shakeeb Arsalan <[email-masked]>; Faraz Lohani <[email-masked]>; Akshay Berry <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>; HAMZA <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Malik Ismail <[email-masked]>
Subject: RE: Order to be cancelled #6252585922

@Akshay Berry<mailto:[email-masked]>

Can you check and update for INC0947493?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, February 11, 2021 6:57 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; HAMZA <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order to be cancelled #6252585922

External email sender, please take precaution.
Hi Team,

Please assist regarding the following concern.
The case is pending since Dec.

Regards
shakeeb

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Faraz Lohani" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "HAMZA" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 5, 2021 6:18:16 PM
Subject: Re: Order to be cancelled #6252585922

Hi Faraz,

Please advise if any update on the below.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Faraz Lohani" <[email-masked]<mailto:[email-masked]>>
Cc: "HAMZA" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 30, 2020 4:19:28 PM
Subject: RE: Order to be cancelled #6252585922

@Faraz Lohani<mailto:[email-masked]>

Please look into this.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 30, 2020 5:02 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: HAMZA <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Order to be cancelled #6252585922
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to order #6252585922

Kindly assist us to cancel the order as it not shipped due to tech glitch PFA.

Regards,
Fauzan

________________________________
From: "HAMZA" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 26 December, 2020 03:12:22
Subject: Not Shipped

Hi Team,

Problem Statement: Late Shipping
Order Date : Dec 7, 2020
Order ID: 6252585922
Assistance Required: Need Urgent Delivery
Issue Description: Customer placed order on Dec 7, 2020 and till now she has not received the order. As per the hybris the order status is Processing.
Customer is chasing us for her order so we request you to expedite the delivery date asap.

I escalated to warehouse but there is no response or any update on the hybris.
Kindly check and do needful.

Regards,
Hamza

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Subject: Incident Number INC0947493 is moved to Resolved
From: IT Service <[email-masked]>
To: Akshay Berry <[email-masked]>
Date: Fri, 8 Jan 2021 13:53:42 +0000

Dear Akshay Berry,

The Incident Number INC0947493 has been resolved and will automatically close in 5 days.

Short description: Order cancellation issue in OMS

Resolution notes: Hi User,

Order has been cancelled in OMS.
PFA scrreenshot FYI.

please check further with hybris team ([email-masked]).

Thanks

Click here to view INC0947493<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkit.service-now.com%2Fincident.do%3Fsys_id%3Df07effc1db69e41434fed4bdd39619ff&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Cac1a8b2319664c98d3bd08d8b3dcd057%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637457108262838381%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=qs0Eb7cvV8OrVbGRlqKBj3yR2C4mnNZcsTVq55BwRFU%3D&reserved=0>

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