Subject: Re: Late Collection No response from 3rd party #9626760233
From: Fatma Maher <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Wed, 17 Feb 2021 02:57:56 -0700 (MST)

Hi Team, 

Kindly check this issue, the customer is emailing us almost twice a day!! 

Thanks & Regards, 
Fatma Maher 

From: "Seeta Seeta" <[email-masked]> 
To: "Vaibhav Ohri" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fatma Maher" <[email-masked]>, "Dipesh Regmi" <[email-masked]>, "ashish karini" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, 9 February, 2021 14:30:00 
Subject: Re: Late Collection No response from 3rd party #9626760233 

Hi Vaibhav, 

We have also informed the same thing to the customer, but as per the customer he never received any call regarding the collection. 

So requesting you to kindly arrange the collection again. 

Thanks & Regards, 
Seeta Kunwar 

From: "Fatma Maher" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 9 February, 2021 14:26:54 
Subject: Re: Late Collection No response from 3rd party #9626760233 

Hi Team, 

I have contacted the customer and he confirmed that he didn't get any call from the courier team. 

Kindly check and assist. 

Regards, 
Fatma Maher 

From: "Vaibhav Ohri" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Dipesh Regmi" <[email-masked]>, "Ashish Karini" <[email-masked]> 
Cc: "Fatma Maher" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Monday, 8 February, 2021 15:46:26 
Subject: RE: Late Collection No response from 3rd party #9626760233 

Dear Fauzan 

The driver had contacted the customer today for return pick up but customer informed him they don’t want to return anything. 

Please confirm with the customer. 

Regards 

Vaibhav Ohri 

From: Fauzan Ahmad . Musalman <[email-masked]> 
Sent: Monday, February 8, 2021 2:00 PM 
To: Vaibhav Ohri <[email-masked]>; Dipesh Regmi <[email-masked]>; Ashish Karini <[email-masked]> 
Cc: Fatma Maher <[email-masked]>; Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Late Collection No response from 3rd party #9626760233 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

With reference to order # 9626760233 

AWB: RP011021002296 

Kindly arrange a collection on the above AWB as it is pending since long time. 

Reattempt has been done from the system. 

Regards, 

Fauzan 

From: "Fatma Maher" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, January 31, 2021 1:10:01 PM 
Subject: Late Collection No response from 3rd party #9626760233 

Hi Team, 

Problem Statement: Late Collection 

Order Date : Jan 5, 2021 

Order ID: 9626760233 

Return Tracking ID: RP011021002296 

Assistance Required: Need urgent Collection 

Issue Description: Customer raised a return request on 1/10/213 and the collection is pending since then. I have escalated to the courier team but they are not responding. 

Kindly check and assist. 

Regards, 

Fatma Maher 

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