Subject: RE: Collection Delay - 9624852929
From: Vaibhav Ohri <[email-masked]>
To: Akshay Berry <[email-masked]>, Apoorv Joshi <[email-masked]>, Dipesh Regmi <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, MOHAMMAD HUMAYUN <[email-masked]>, seeta.seeta <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Wed, 17 Feb 2021 08:00:06 +0000

HI Akshay

The collection was arranged on 14th Feb, but when driver contacted the customer they informed him they don't want to return anything.

Please confirm with the customer and reassign again, if the collection needs to be done.

Regards

Vaibhav ohri

From: Akshay Berry <[email-masked]>
Sent: Wednesday, February 17, 2021 11:53 AM
To: Apoorv Joshi <[email-masked]>; Vaibhav Ohri <[email-masked]>; Dipesh Regmi <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; MOHAMMAD HUMAYUN <[email-masked]>; seeta.seeta <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Jessie Caparas <[email-masked]>
Subject: RE: Collection Delay - 9624852929

@Vaibhav Ohri<mailto:[email-masked]> @Dipesh Regmi<mailto:[email-masked]> Reminder.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Akshay Berry
Sent: Saturday, February 13, 2021 3:48 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; MOHAMMAD HUMAYUN <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Collection Delay - 9624852929

Hi @Vaibhav Ohri<mailto:[email-masked]> @Dipesh Regmi<mailto:[email-masked]>,

Please arrange the collection asap.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 13, 2021 12:40 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; MOHAMMAD HUMAYUN <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>
Subject: RE: Collection Delay - 9624852929

@Akshay Berry<mailto:[email-masked]>

Can you please follow up with OLM team.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, February 12, 2021 7:51 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; MOHAMMAD HUMAYUN <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: Re: Collection Delay - 9624852929

External email sender, please take precaution.
HI Jessie,

Can you please assist to arrange a call for the customer on +971553900484 for the below case. As per the tracking the collection is still not done and there is no update regarding if the customer is getting contacted, if not reachable or any other reason for the collection not being done from LMG. Case pending since Dec 2020.

Please look into this and assist. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "vaibhav ohri" <[email-masked]<mailto:[email-masked]>>, "Dipesh Regmi" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "MOHAMMAD HUMAYUN" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, February 11, 2021 9:33:41 PM
Subject: RE: Collection Delay - 9624852929

@Vaibhav Ohri<mailto:[email-masked]> @Dipesh Regmi<mailto:[email-masked]>

Can we please reschedule this asap

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 10, 2021 8:10 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; MOHAMMAD HUMAYUN <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: Collection Delay - 9624852929

External email sender, please take precaution.
HI Team,

AWB: RP013021002073

Kindly assist to arrange the collection on the below. Not getting any update from LMG on this and customer is coming on chat continuously and complaining nobody is contacting him. Customer can be reached on +971553900484 and we have marked the same for reattempt at this time.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "MOHAMMAD HUMAYUN" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 7, 2021 12:07:24 AM
Subject: Late collection order number 9624852929

Hi Team,

Problem Statement: Late Collection
Order ID: 9624852929
Ticket ID: 1959928

Issue Description: The return request was created on 30/01/2021 and till now the item has not collected from the customer so kindly arrange the collection on priority. Escalated to courier LMG but no response.

Regards,
Humayun.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CVaibhav.Ohri%40landmarkgroup.com%7Cc96732cf6e4d401c1e4008d8d3191576%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637491451980200252%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2FVtUY9h2shiHWupAxt2FABvzAB2EWq1hui5Gl7kOKRE%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com