Subject: RE: Proof of refund: Case id - 1866650 Order Number: 8218279066
From: Mustafa Chakki <[email-masked]>
To: Manish Kumar <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Reddy Prasad <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 16 Feb 2021 12:14:31 +0000

PFA

From: Manish Kumar <[email-masked]>
Sent: Tuesday, February 16, 2021 3:08 PM
To: Jessie Caparas <[email-masked]>; Mustafa Chakki <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Reddy Prasad <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Proof of refund: Case id - 1866650 Order Number: 8218279066

External email sender, please take precaution.
Hi Team,

Please assist us with an update on the below concern.

Thank you for your help.

Regards,
Manish

________________________________
From: "jessie caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 13, 2021 2:18:40 PM
Subject: RE: Proof of refund: Case id - 1866650 Order Number: 8218279066

@Mustafa Chakki<mailto:[email-masked]>

Reminder.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, February 12, 2021 12:34 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: Re: Proof of refund: Case id - 1866650 Order Number: 8218279066

External email sender, please take precaution.
Hi Jessie,

Can you please check and advise on the below if any update shared.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, February 5, 2021 8:35:43 PM
Subject: FW: Proof of refund: Case id - 1866650 Order Number: 8218279066

Hi Mustafa,

Based on this statement, customer claims nothing has been refunded.

Can you please recheck?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, February 5, 2021 5:03 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>
Subject: Re: Proof of refund: Case id - 1866650 Order Number: 8218279066

External email sender, please take precaution.
Hi Jessie,

Can you please assist to check the below again with Mustafa, case pending since Dec 2020 and the customer is chasing for their refund.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 1, 2021 10:14:29 PM
Subject: FW: Proof of refund: Case id - 1866650 Order Number: 8218279066

I see you have refunded on Nov. 27.

Customer shared this statement.

Can you please advise?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 1, 2021 3:02 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>
Subject: Re:Proof of refund: Case id - 1866650 Order Number: 8218279066

External email sender, please take precaution.
Hi Team,

With respect to the order id - 8218279066, The customer has reported that he had not received the refund and shared the bank statement for the same however as per Hybris ticket #03758004 the refund has already been processed from our side on 12/20/2020.

We request you to please look into it and share the proof of refund in details.

Thank you for your help.

Regards,
Apoorv

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 28 January, 2021 14:43:47
Subject: RRN number: Case id - 1866650 Order Number: 8218279066

Hi Team,

Problem statement - Refund processed however it is not reflecting in customer's account statement.

Order status: On Validation cancelled

Hybris ticket id - 03758004

Case id - 1866650
Order Number: 8218279066
Order Created: 11/27/2020

Refund amount: KWD 8.450
Refund date: 11/27/2020
Transaction ID as per the Hybris ticket: 202033298546709

Assistance required: Please look into the issue and help us with the RRN number for the above refunds

Regards,
Manish

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

From: Mustafa Chakki <[email-masked]>
To: Mustafa Chakki <[email-masked]>
Date: Tue, 16 Feb 2021 12:12:54 +0000

External email sender, please take precaution.