Subject: Refund Not Processed for the rejected refund /// 6257992045
From: Mohammad Shafeeque <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Mon, 15 Feb 2021 16:22:33 -0700 (MST)

Hi Team, 

Problem Statement: Refund Not Processed for the rejected refund 

Order Date : 25-Dec-2020 

Order ID: 6257992045 
Return Tracking ID: Z2700112 

Assistance Required: Need urgent refund 

Issue Description: The amount of SAR 258.61 is Manually refunded by payfort on 03/01/2021 ,however customer claims that he still did not receive the refund , customer has also provided the bank statement as well . 
Please do the needful. 

Regards, 
Shafeeque