Subject: Re: L0 Auto Assignment Test
From: Deeksha Dadu <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, mustehsan.siddiqui <[email-masked]>, Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>
Date: Sun, 14 Feb 2021 08:11:42 +0000

Hi Jessie,

I am sorry about the late revert.

We will take care of this today.

Regards,
Deeksha

Sent from my iPhone

On 14 Feb 2021, at 13:23, Jessie Caparas <[email-masked]> wrote:

Hi @Deeksha Dadu<mailto:[email-masked]> @'Saurabh Dadu'<mailto:[email-masked]>

Reminder on the below email sent last week.

I didn’t get a revert on this.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Jessie Caparas
Sent: Monday, February 8, 2021 5:11 PM
To: 'Saurabh Dadu' <[email-masked]>; Mustehsan Siddiqui <[email-masked]>
Cc: 'Shakeeb Arsalan' <[email-masked]>; seeta.seeta <[email-masked]>; Deeksha Dadu <[email-masked]>
Subject: RE: L0 Auto Assignment Test
Importance: High

++

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Jessie Caparas
Sent: Monday, February 8, 2021 5:11 PM
To: 'Saurabh Dadu' <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Cc: 'Shakeeb Arsalan' <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>
Subject: RE: L0 Auto Assignment Test
Importance: High

Hi @Saurabh Dadu<mailto:[email-masked]>

Any update on the below?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Jessie Caparas
Sent: Sunday, February 7, 2021 10:17 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>
Subject: RE: L0 Auto Assignment Test
Importance: High

Hi Saurabh,

I wanted to check on the possibility of taking down the LIVESALESMAN 0 group and revert to the previous groups we have in Freshdesk?

We no longer have the need to have this group and our email volume is back to normal.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 18, 2020 7:20 PM
To: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>
Subject: L0 Auto Assignment Test

External email sender, please take precaution.
Dear Jessie,

Tomorrow we will try to auto assign the tickets to agents based on Languages (Arabic/English). This will help allocate optimum level of tickets to each agent, balancing out. Also currently Supervisors need to manually check the language before allocating, this would be automated. It takes 1 person right now to constantly just keep managing the queues and allocating cases.

Hopefully this will fix the problem. We will know within first 3 - 4 hours how its working. If it doesn't work ok, we will remove it.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
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