Subject: RE: Refund approval for order number 9633230674
From: Akshay Berry <[email-masked]>
To: seeta.seeta <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, MOHAMMAD HUMAYUN <[email-masked]>
Date: Sun, 14 Feb 2021 07:15:37 +0000

Hi Seeta,

Proceed as goodwill refund.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Seeta Seeta <[email-masked]>
Sent: Sunday, February 14, 2021 8:37 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; MOHAMMAD HUMAYUN <[email-masked]>
Subject: Re: Refund approval for order number 9633230674

External email sender, please take precaution.
Hi Team,

Need your assistance in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "MOHAMMAD HUMAYUN" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 14 February, 2021 06:25:37
Subject: Refund approval for order number 9633230674

Hi Team,

Order number : 9633230674
Ticket ID : 2084021

AWB number : FP020421001811

Issue; customer is complaining about one missing item in the order item name (162903266 - Dolce & Gabbana - Dolce & Gabbana 3 L'Imperatrice Pour Femme Eau De Toilette - 100 ml) AED 139.00
Escalated to warehouse and got the confirmation that item was shipped. Pushed back many times but again customer is claiming that she has not received the item. Kindly assist on this.

This is customer's first order with us.

Regards,
Humayun.

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