Subject: RE: Incident Number INC0959603 is moved to Resolved
From: Akshay Berry <[email-masked]>
To: IT Service <[email-masked]>, "Swathir Nalla (TCS)" <[email-masked]>, "Jagmohan Urmaliya (TCS)" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 13 Feb 2021 12:04:20 +0000

Hi @Swathir Nalla (TCS)<mailto:[email-masked]>,

Please update.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Akshay Berry
Sent: Sunday, January 24, 2021 10:49 AM
To: IT Service <[email-masked]>; Swathir Nalla (TCS) <[email-masked]>
Subject: RE: Incident Number INC0959603 is moved to Resolved

@Swathir Nalla (TCS)<mailto:[email-masked]> Could you please republish the RMA in Hybris which was generated through RTS on 4th Jan  as the refund is not visible in the system.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: IT Service Desk <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 22, 2021 1:55 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: Incident Number INC0959603 is moved to Resolved

Dear Akshay Berry,

The Incident Number INC0959603 has been resolved and will automatically close in 5 days.

Short description: RTS RMA creation issue

Resolution notes: Hi Akshay,

We could see that the mentioned RMA 1000346073 of order 9622169108 has already been deleted in OMS.

Regards,
Swathir.

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