Subject: Re: Refund Not Processed // 6244036457
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Siva Nelliyan <[email-masked]>, Seeta Seeta <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mohd Imran <[email-masked]>, malik ismail <[email-masked]>, Akshay Berry <[email-masked]>, Manish Kumar <[email-masked]>
Date: Fri, 12 Feb 2021 00:40:49 -0700 (MST)

Hi Jessie, 

Can you please advise on the below. Case pending since Dec 2020. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Bm Olmjeddah" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Siva Nelliyan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Mohammad Shafeeque" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Mohd Imran" <[email-masked]>, "malik ismail" <[email-masked]>, "Akshay Berry" <[email-masked]> 
Sent: Sunday, January 31, 2021 1:11:12 PM 
Subject: RE: Refund Not Processed // 6244036457 

Hi Jessie 

It’s not for Jeddah 

++Siva 

Please check and advice 

From: Jessie Caparas <[email-masked]> 
Sent: Sunday, January 31, 2021 10:38 AM 
To: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Bm Olmjeddah <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]> 
Subject: RE: Refund Not Processed // 6244036457 
Importance: High 

[ mailto:[email-masked] | @Bm Olmjeddah ] 

Hi Team, 

Any update on the below? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, January 28, 2021 2:26 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shafeeque < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund Not Processed // 6244036457 

External email sender, please take precaution. 

Hi Team, 

Kindly assist in processing the following RMA on the below case: 1000197089, as per customer items are collected from him already and he has shared the collection rep. contact number: +966 54 284 2477 

As per Child ticket: #1877499, Wh have not received the items. As per Oracle the status is RVP in transit, as per tracking the items are not yet collected. 

Case is pending since Dec 2020. Thank you for your help! 

Regards, 

Apoorv 

From: "Mohammad Shafeeque" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, January 20, 2021 4:58:39 AM 
Subject: Refund Not Processed // 6244036457 

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : 18/11/2020 

Order ID: 6244036457 

Return Tracking ID: RP1121200006776 

Assistance Required: Need collection proof & refund for customer. 

Issue Description: As per customer the returned items has been collected by the courier but as per website order is not picked up. 

Kindly check if you have received the items in the WH and process the refund if it is collected by you. 

Items: 

162386298 - - Juniors 5-Piece Embroidered Baby Clothing Gift Set 

162386296 - - Juniors 5-Piece Floral Print Baby Clothing Gift Set 

162668636 - - Disney Minnie Mouse Embroidered Closed Feet Sleepsuit with Cap 

162442248 - - Love Mum Maternity Jeans with Pockets 

162442236 - - Love Mum Maternity Jeans with Pockets 

Regards, 

Shafeeque 

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