Subject: Re: Refund not processed - 9615894864
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Algaili Ahmed <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, malik ismail <[email-masked]>
Date: Mon, 1 Feb 2021 09:25:21 -0700 (MST)

Hi Team, 

With reference to the order number: 9615894864 

Kindly assist to process the following RMA: 1000205205, RMA status is showing reached warehouse, as per child ticket: 1895612 WH has already processed it but the same is not reflecting on Hybris. 

Thank you for your help! 

Regards, 
Apoorv 

From: "MOHAMMAD HUMAYUN" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, January 7, 2021 12:07:05 AM 
Subject: Refund not processed 

Hi Team, 

order number: 9615894864 
Tracking ID: 46043740680 
Ticket number: 1891352 

Issue Description: Customer has returned the item but WH is claiming that no items has been received. I have escalated 2 times to WH but same response. As per the tracking courier has collected the item and delivered it to WH. kindly look into the matter and arrange for refund. 

Regards, 
Humayun.