Subject: Re: Partial cancellation failing: Case id - 1928896 Order Number: 7425851364
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Mohd Imran <[email-masked]>, malik ismail <[email-masked]>, Akshay Berry <[email-masked]>, Faraz Lohani <[email-masked]>
Date: Mon, 1 Feb 2021 04:36:02 -0700 (MST)

Hi Jessie, 

Please update on the following incident id. 

Thank you for your help. 

Regards, 
Apoorv 

From: "Faraz Lohani" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Cc: "Manish Kumar" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Mohd Imran" <[email-masked]>, "malik ismail" <[email-masked]>, "Akshay Berry" <[email-masked]> 
Sent: Wednesday, 27 January, 2021 20:09:16 
Subject: RE: Partial cancellation failing: Case id - 1928896 Order Number: 7425851364 

Hi team, 

This has been escalated to the tech team to assist as the partial cancellation is getting failed. 

INC0964767 

Thankyou and Regards, 

Faraz Lohani 

Customer Support Associate 

Customer Service 

[email-masked] 

From: Jessie Caparas <[email-masked]> 
Sent: Wednesday, January 27, 2021 4:45 PM 
To: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Faraz Lohani <[email-masked]> 
Cc: Manish Kumar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; seeta.seeta <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]> 
Subject: RE: Partial cancellation failing: Case id - 1928896 Order Number: 7425851364 
Importance: High 

[ mailto:[email-masked] | @Faraz Lohani ] 

Please look into this. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, January 26, 2021 7:24 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Partial cancellation failing: Case id - 1928896 Order Number: 7425851364 

External email sender, please take precaution. 

Hi Team, 

Please assist in partial cancellation of the following item: 162927405 in the order number: 7425851364. The item was not sent under consignment and customer has already placed another order for same items and have received it. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, January 26, 2021 5:28:07 PM 
Subject: Partial cancellation failing: Case id - 1928896 Order Number: 7425851364 

Hi Team, 

Problem statement - Partial cancellation failing 

Case id - 1928896 

Order Number: 7425851364 

Order Created: 1/1/2021 

​Item name: 162927405 - - Graco Evo Travel System 

Item cancelled: BHD 130.50 

Assistance required: Kindly assist us to process the cancelation and refund for the same. 

Regards, 

Manish 

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