Subject: Re: Refund Not Processed #6252031121
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, sankar <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, MAZIM IBRAHIM <[email-masked]>, Malik Ismail <[email-masked]>
Date: Sat, 30 Jan 2021 18:39:13 -0700 (MST)

Hi Jessie, 

Any update on the following Order NO : 6249931491 

Regards 
Shakeeb 

From: "Jessie Caparas" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "sankar" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "MAZIM IBRAHIM" <[email-masked]>, "Malik Ismail" <[email-masked]> 
Sent: Saturday, January 23, 2021 3:23:11 PM 
Subject: RE: Refund Not Processed #6252031121 

[ mailto:[email-masked] | @Shakeeb Arsalan ] 

6252031121 

RRN 034022316873 

6249931491 [ mailto:[email-masked] | 
@Sankar T ] has this been shared to payfort? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Saturday, January 23, 2021 1:08 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; MAZIM IBRAHIM <[email-masked]>; Malik Ismail <[email-masked]>; Jessie Caparas <[email-masked]> 
Subject: Re: Refund Not Processed #6252031121 

External email sender, please take precaution. 

Hi Team, 

PFA and advise regarding the Mada refund as the customer is claiming that he did not receive the below amounts: 

Order: 6249931491 Amount: SAR40.50 
Order: 6252031121 Amount: SAR46.80 

Regards 
Shakeeb 

From: "MAZIM IBRAHIM" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, January 16, 2021 1:11:20 AM 
Subject: Refund Not Processed #6252031121 

Hi Team, 

Problem Statement: Refund Not Processed 

Order ID: 6252031121 & 6249931491 

Tracking ID: NA 

RMA: 1000311806 & 1000309711 

Assistance Required: Need refund for customer. 

Issue Description: As the hybris the refund has been processed on 12/8/20 but customer claiming that he did not received the amount. 

Attached bank statement. 

Regards, 

Mazin Bassi 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com