Subject: RE: Need urgent collection #6240607064
From: "Abdulrahman Mohamad (SA)" <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, malik ismail <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 30 Jan 2021 10:14:00 +0000

Dear,

Our team has tried to contact the customer but the customer has confirmed there is no pickup.

Best Regards
CMT Executive Aramex International – KSA – Riyadh
Tel: +966 920027447
aramex.com

<http://www.twitter.com/aramex>   <http://www.facebook.com/aramex>    <http://www.linkedin.com/companies/11516>

For a greener planet, please don’t print this email unless necessary.

From: Apoorv Joshi <[email-masked]>
Sent: Friday, January 29, 2021 6:17 PM
To: Abdulrahman Mohamad (SA) <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Krizette Masangkay <[email-masked]>; Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>; malik ismail <[email-masked]>; escalations dxbteam <[email-masked]>
Subject: Re: Need urgent collection #6240607064

​_​_
Hi Abdul,

AWB:  46404715571 ; A27E267

Can you please advise why the customer is not getting contacted on the contact number that has been shared below. Customer is continuously reporting that their contact number is correct and they are not receiving any contact from Aramex. Can you please try to send a message through whatsapp to the customer on the below mentioned contact number and take their location to rearrange collection with the customer on the above AWB shared as the AWB is cancelled within one day.

Customer trying to return items since november and everytime the collection is getting cancelled. Would appreciate your assistance to get this collected.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Abdulrahman Mohamad (SA)" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Imran Masih" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 20, 2021 6:00:51 PM
Subject: RE: Need urgent collection #6240607064

Dear,

Collection is under process.

Best Regards
CMT Executive Aramex International – KSA – Riyadh
Tel: +966 920027447
aramex.com

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.twitter.com%2Faramex&data=04%7C01%7CAbdulrahmanMoha%40aramex.com%7Ca86333d7f0824d98029a08d8c468e112%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637475302039453665%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=8ssIMjgWYWoZLrhORv0SWpDnybw5pEEoaImLa0ixcQs%3D&reserved=0>   <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.facebook.com%2Faramex&data=04%7C01%7CAbdulrahmanMoha%40aramex.com%7Ca86333d7f0824d98029a08d8c468e112%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637475302039453665%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=25J3TPTP9Wvk5M2WBWtCI%2FrUu9Ku3uvnwVk1uA0xjhc%3D&reserved=0>    <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.linkedin.com%2Fcompanies%2F11516&data=04%7C01%7CAbdulrahmanMoha%40aramex.com%7Ca86333d7f0824d98029a08d8c468e112%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637475302039463659%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=1QdxLW71y17Ycuf56vhn7YM62GhKgYF3aiBcZ2zULW8%3D&reserved=0>

For a greener planet, please don’t print this email unless necessary.

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 20, 2021 2:37 PM
To: Abdulrahman Mohamad (SA) <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; escalations dxbteam <[email-masked]<mailto:[email-masked]>>; Imran Masih <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>
Subject: Re: Need urgent collection #6240607064

Hi Abdul,

Kindly advise if the customer has been contacted on the below yet.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "AbdulrahmanMoha" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Imran Masih" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 18, 2021 6:23:20 PM
Subject: RE: Need urgent collection #6240607064

Dear,

Collection will be scheduled for tomorrow and will be arranged accordingly.

Best Regards
CMT Executive Aramex International – KSA – Riyadh
Tel: +966 920027447
aramex.com

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.twitter.com%2Faramex&data=04%7C01%7CAbdulrahmanMoha%40aramex.com%7Ca86333d7f0824d98029a08d8c468e112%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637475302039463659%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=uYGutV605k5zKn%2F9%2FpaseyhZ3SCAd901%2FK1jdK1J92E%3D&reserved=0>   <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.facebook.com%2Faramex&data=04%7C01%7CAbdulrahmanMoha%40aramex.com%7Ca86333d7f0824d98029a08d8c468e112%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637475302039473648%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=GY2HVyeT40rvevtP0rY4r8e9rmnJ%2BXUl83UHboBTV8I%3D&reserved=0>    <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.linkedin.com%2Fcompanies%2F11516&data=04%7C01%7CAbdulrahmanMoha%40aramex.com%7Ca86333d7f0824d98029a08d8c468e112%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637475302039483648%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=QyFKR9dw2IihU7ATgFqNrlh4019k6gBRytrHx7oLJUY%3D&reserved=0>

For a greener planet, please don’t print this email unless necessary.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 18, 2021 3:44 PM
To: Imran Masih <[email-masked]<mailto:[email-masked]>>; Abdulrahman Mohamad (SA) <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>; Sanad Zawaneh <[email-masked]<mailto:[email-masked]>>
Cc: escalations dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>
Subject: Need urgent collection #6240607064

External email: avoid to open links or attachments unless sender is known and content is relevant..

Hi Team,

Problem Statement: late collection

Order Date : Nov 9, 2020
Order ID: 6240607064
Tracking ID: 46402743273
Collection reference: A187563

Assistance Required: Items need to be collected

Issue Description: Return request has been raised on 12/13/20 but collection has not been done yet.

Address: Jeddah, Al-Andalus Street, Abgrameh district
Phone: +966544419949

We create a new AWB so kindly arrange collection ASAP as the case is pending since long time.

Regards,
Skakeeb